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Question

Computer Freezes when opening a webpage

Aug 31, 2015 10:41PM PDT

Whenever I load a tudou video/audio page, it loads the page, and when it tries to load the video/ad, it freezes my computer, where I can't use shortcut keys, can't use keyboard and can't move mouse. Tried different browsers and the problem still exists. Never happened before, and this problem started appearing 3 days ago, and it's still not fixed. I tried to load the page on my phone and on my other computer and it works perfectly.

Discussion is locked

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Answer
Re: video
Aug 31, 2015 11:58PM PDT

I'd try system restore back to when it still worked. If that doesn't work, I'd boot from a Linux disk to see if that had the same issues. If not, I'd reinstall Windows (back to factory conditions). If it still fails, it's a hardware issue.

Kees

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Re:
Sep 1, 2015 11:45PM PDT

How do you do system restore? If you're talking about the restore my computer to an earlier time, I can't seem to find a restore point. One thing I forgot to tell is that I tried opening the webpage in safe mode, it works.

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Re: works in Safe Mode
Sep 1, 2015 11:56PM PDT

Do you mean the Safe Mode of Windows, or the Safe Mode of your browsers running in Windows normal mode? That's quite something else.
In any case, analyse the difference between those modes and find the program (if it's Windows mode) or add-on (if it's browser mode) that causes it.

One of the differenceds between normal and safef mode in Windows is the video driver. Normal mode uses the full video driver, safe mode a basic one. So I would run dxdiag to see if what it says about video and audio, see if disabling/enabling hardware accelleration in Flash makes any difference, update the video and audio driver.
Alas, it could also be caused by some hardware issue in the video card. Replacing that might help..

Kees
Kees

Post was last edited on September 2, 2015 12:07 AM PDT

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Re:Safemode
Sep 2, 2015 7:38AM PDT

I mean it runs perfectly fine when I'm visiting that page when I'm running my computer on safe mode (the one where you choose if your computer does not shut down properly)
I'll try to see if it's with a problem with my audio, because I'm using a quite old headphone.


How do I disable and enable hardware accelleration in Flash? also Is there a way to check if there's any problem with my graphics card?

Again thanks for your help.

Note:
Processor: Core i7
Windows 7
Graphics Card: Nvidia GeForce GT 650M
64bit
DirectX 11

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How to change Flash Acceleration is on the web.
Sep 2, 2015 7:46AM PDT

But it doesn't mean the graphics card is good or bad. It only means that the card or driver can't support this mode of Flash.

http://www.notebookcheck.net/NVIDIA-GeForce-GT-650M.71887.0.html points out this GPU appeared in 2012 so let's hear if you've been good with your monthly schedule of canned air cleaning on the laptop vents.

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Tried turning off hardware acceleration
Sep 2, 2015 8:08AM PDT

It still crashes my computer, I'll try to update my video driver next. Although I don't think it's about the video driver not supporting flash, it happened suddenly a while ago and i don't think the video driver was changed before this started to happen.

P.s my comp is not hot , so it's not the vent problem.

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It is older according to the web.
Sep 2, 2015 8:24AM PDT

I've lost count of malware infections and more that cause this but owners that don't keep up with the canned air or write it's not heat often melt down later as the laptop fails altogether. I think this is good for the industry as PC sales have been going down. Please don't take this wrong, I see far too many laptops the owners didn't keep up the maintenance. I'm not writing it's heat either.

-> Another member tracked it back to Skype. Your post doesn't mention Skype so how would folk guess that? In other words, the more folk tell the better the chances of finding the issue.

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Re:Will give as much information tomorrow
Sep 2, 2015 10:08AM PDT

I will give you as much information and things that I know of tomorrow, it's 5 am here. Happy

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Answer
Suggest
Sep 1, 2015 12:17AM PDT

Try uninstall your web browser
Better use the latest or most compatible in your computer.

Some webpages can't load file because of the larger size of it.
or you could scan your system.

Have a great day!

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Re:
Sep 2, 2015 12:07AM PDT

I'll try to reinstall my browser, although I tried chrome, IE and FF and it still crashes.

I also tried to open the webpage on my other laptop(4 yr old), and it works

By scan the computer do you mean antivirus? I used norton's full system scan, does'nt seem like it found anything

Thanks for your help anyways