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Computer freezes on internet

by Concade1 / November 16, 2008 12:18 AM PST

Whenever i access Internet Explorer or Firefox, I can surf the web for a little while, but then my entire PC freezes. Ive tried deleting my cookies, running Mcafee virus scan, deleting and re-installing firefox (the problem originally started with firefox), anything i could think of. Nothing has worked so far, i cant stay online long enough to download patches, etc. Help!

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Maybe it's not software related?
by R. Proffitt Forum moderator / November 16, 2008 12:23 AM PST

Tell me about the PC. Age, make, model, how long since the vents, fans were checked and cleaned.

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by Concade1 / November 16, 2008 12:49 AM PST

It's a Dell Precision 350, windows XP, pentium 4 processor, a Geforce 6800 graphics card, 1 Gig of ram, I'm not sure of the date, I got the computre from activision. I've only had the Pc for about a year now and the vents have been fine, would that make a difference if the problem is supposedly the internet? If i don't plug my wireless card in, my computer runs perfectly.

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"If i don't plug my wireless card in"
by R. Proffitt Forum moderator / November 16, 2008 12:59 AM PST
In reply to: PC

That seems to be new information. Let's try the internet without that card. Remember that very little detail was given so I can't guess if the OS was installed proper. Sometimes you find machines that lock up on USB use and the fix is to find and install motherboard drivers but I can't tell if that's it yet.

Tell more. Such as "it worked fine until I __________________________."

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"It worked fine until I"
by Concade1 / November 16, 2008 7:47 AM PST

It worked fine until I downloaded a key generator from a link on google, and yes, i realised that was stupid after i downloaded it. Nothing happened that day, but the next day and ever since it has been acting up. I found the files that i downloaded and uninstalled them, then deleted them from my program files, but that didnt fix the problem. I also looked at the CPU usage when i got on the internet, and no other programs went up in the CPU clolumn other than firefox. As for the internet without the USB wireless card, my computer doesn't contain an internal card, so trying the internet without the USB card would do nothing. And just a side quesiton, the PC is prompting me to install windows XP serveice pack 2, but recommends that i should back up my files, is that a good thing to do?

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Key generators are known trojan farms.
by R. Proffitt Forum moderator / November 16, 2008 7:56 AM PST

Think about ejecting that plus what it generated the key for. Also visit our Spyware forum if the next thing doesn't find the pests.

-> One of our forum favorites is MBAM or from This free to use scanning tool is finding more than a few others and its free.

Hopefully the damage is light enough to avoid a reinstall.

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by Concade1 / November 17, 2008 6:58 AM PST

Soo.. what if none of those things worked? Is this like a super virus or what? I originally installed the key generator for steam, i deleted the generator and steam, scanned it with mbam, and it still freezes.

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Then dig for clues.
by R. Proffitt Forum moderator / November 17, 2008 9:01 AM PST
In reply to: Nothing

Research the EVENT VIEWER and hope there's something there.

Tell about machine's age, if it helps to have the case cover off.

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Event viewer
by Concade1 / November 17, 2008 11:14 AM PST
In reply to: Then dig for clues.

The machine is at max about 2-3 years old, i beleive it's a 2005 model. And what should i look for in the event viewer? specific errors?

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by R. Proffitt Forum moderator / November 18, 2008 2:18 AM PST
In reply to: Event viewer

This is like me stopping to help you change your tire and asking me to get the spare, jack up the car, change it, button it all up and close the lid.

Sorry, but it's up to you to share what you find. Any clue will do but keeping it to yourself only slows us down.

Please apply yourself, look around and share.

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OS reinstall
by Concade1 / November 18, 2008 6:19 AM PST
In reply to: Sorry.

Ok, so i've made a decision. i am going to reinstall my OS, now i want to back-up my files, if i do so, will the virus come with it?

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In these forums we were asked this.
by R. Proffitt Forum moderator / November 18, 2008 7:07 AM PST
In reply to: OS reinstall

"I scanned my machine with This, That, The other thing and 8 other scanners came up with nothing. Do I have a virus?"

While my bet is that there is no virus the damage that trojans and other things do sometimes can't be undone easily. That's why you see many reinstall the OS.

Again, if scans don't find it, it should be gone.

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