Question

Computer Freezes for a couple seconds, every hour or so.

For the past few weeks, my brand new computer has been doing this thing where the screen will completely freeze, including the mouse and everything, for 2-4 seconds and then it will unfreeze and do everything that happened in that time super fast. The audio will either stop during the few seconds, keeps going like normal while it's frozen, or it will loop the millisecond of sound that was playing really fast.

I've looked in the event viewer to see what might be happening and it looks like whenever it does this, I get this:

Log Name: Application
Source: ESENT
Date: 8/8/2019 4:17:10 PM
Event ID: 455
Task Category: Logging/Recovery
Level: Error
Keywords: Classic
User: N/A
Computer: Aurora
Description:
svchost (14356,R,98 ) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ESENT" />
<EventID Qualifiers="0">455</EventID>
<Level>2</Level>
<Task>3</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-08-08T23:17:10.174392900Z" />
<EventRecordID>4920</EventRecordID>
<Channel>Application</Channel>
<Computer>Aurora</Computer>
<Security />
</System>
<EventData>
<Data>svchost</Data>
<Data>14356,R,98</Data>
<Data>TILEREPOSITORYS-1-5-18: </Data>
<Data>C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log</Data>
<Data>-1023 (0xfffffc01)</Data>
</EventData>
</Event>

I don't know what it means and can't seem to find any answers. If anybody could help with this that would be great

Discussion is locked
Answer
Follow
Reply to: Computer Freezes for a couple seconds, every hour or so.
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Computer Freezes for a couple seconds, every hour or so.
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Answer
It appears to be a known problem.
- Collapse -
Answer
FINALLY.

At the office we had a lot of machines update to 1903 and FINALLY a failure occurred. I think I know why but do not have the time or inclination to replicate the issue.

Suspected cause: The OS was some OEM install. It looked sketchy when we got it and I hadn't had the time to do a factory reset.

Fix: Booted to the recovery system and did a Windows recovery. The one that kept the user files. It took 30 minutes on a nice laptop with the AMD A10, 16GB RAM and 1TB SSD so I was a little annoyed at setting a new record for recovery.

Result: System is better than before, it's Windows 10 version 1903 and a trip to Ninite.com reinstalled the usual apps we use for office work. Done. Back in service.

CNET Forums

Forum Info