Computer Help forum

General discussion

Computer freezes during startup

by shortkut77 / January 6, 2009 2:01 AM PST


I believe I have a mobo issue, but I'm not sure. My computer will start up, beep it's standard beep but in the first boot screen, it will get stuck at the point when it is recognizing the processor. I have an Intel Quad Core processor, but it only shows 1 CPU, whereas it used to count up to 4 CPU before continuing to Windows. I reset the CMOS but all that did was get me to the mobo initial screen at which point it asks me to hit delete or tab to proceed into a menu, neither of which works.

The other thing I thought of is that I'm using a wireless laser keyboard. Could it be that the computer will only register key strokes from a wired keyboard?

Any help is appreciated.


Discussion is locked
You are posting a reply to: Computer freezes during startup
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Computer freezes during startup
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Operating System Installed Yet?
by Grif Thomas Forum moderator / January 6, 2009 5:54 AM PST

It appears as though you've got an operating system installed but you didn't tell us which one..?

At this point, it also seems like you need to update the chipset/motherboard driver for your machine and/or the BIOS.. If it's Intel, the chipset driver should be fairly easy to find and install.. And if it's not detecting the various CPU cores, it could also need the BIOS upgrade.

After the above steps are done, the computer should recognize any type of correctly installed keyboard..

Hope this helps.


Collapse -
Computer worked fine until a couple of days ago...
by shortkut77 / January 6, 2009 6:01 AM PST

when all of a sudden it would only recognize 1 CPU on startup instead of 4. I included the keyboard comment because the computer wouldn't let me enter the BIOS and I'm wondering if that is just because it's not reading the keystrokes due to it being a wireless keyboard. I can't update anything until I can get into the BIOS. Again, the computer was fine until a couple of days ago when I tried turning it on. My OS is Win XP SP2.

Collapse -
So You've Moved On To Try A Different Keyboard?
by Grif Thomas Forum moderator / January 6, 2009 6:08 AM PST

If there's a PS2 port, swap in a known good PS2 keyboard which will be better recognized for the BIOS work.

Hope this helps.


Collapse -
USB Wireless Keyboard
by Seth Hopton / January 6, 2009 7:18 AM PST

Yes if the wireless reciever is plugged in via usb sometimes the computer will not read the keystrokes when booting up.

Collapse -
Managed to get to Windows
by shortkut77 / January 6, 2009 10:14 PM PST
In reply to: USB Wireless Keyboard

Thanks for everyone's suggestions/help. Turns out 2gb of ram was bad. When I moved to a new slot, I figured it out, removed the bad ram and the computer booted fine. Thanks again

Popular Forums
Computer Help 51,912 discussions
Computer Newbies 10,498 discussions
Laptops 20,411 discussions
Security 30,882 discussions
TVs & Home Theaters 21,253 discussions
Windows 10 1,672 discussions
Phones 16,494 discussions
Windows 7 7,855 discussions
Networking & Wireless 15,504 discussions


Want to see the future of car technology?

Brian Cooley found it for you at CES 2017 in Las Vegas and the North American International Auto Show in Detroit.