Computer Help forum

Question

Computer freeze when I connect to the internet

by BLueLIme69 / November 5, 2017 12:24 AM PDT

Hi, since I downloaded a virus, my computer freezes when I connect to the internet. I tried everything. Formated my computer with a usb key at least 20 times, cleaned the disk with the command prompt, did some cleaning with the command prompt, tried booting in safe mod, launched a myriad of cleaners antiviruses and anti malwares, cleaned my fan, nothing worked. How do I fix this ? My computer is totally fine if I dont use the internet so im puzzled. Im gonna buy a new hard drive soon but I really want to fix my computer for now, what can I do ?

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Clarification Request
Consider it may not be the computer
by James Denison / November 5, 2017 1:27 AM PDT

Try a different LAN port on your router? Tried a different computer on the router?

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a
by BLueLIme69 / November 5, 2017 2:29 AM PST

ITS not a rooter problem, other computers and devices can access without freeze

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With the same Lan cord?
by James Denison / November 5, 2017 2:43 AM PST
In reply to: a

If not, then try a different LAN cord. It's also possible your computer's LAN port itself has a problem. Do you have a USB wireless device you can test it's internet ability with?

First however, you should reload the LAN drivers from your manfacturer of computer, avaialble for download from their site. It's possible some windows update has over written them.

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Cant use lan cord
by BLueLIme69 / November 5, 2017 3:19 AM PST

I’m not connected via ethernet that’s the problem. Im using an antenna. And sadly i cant plug the ethernet cable to the rooter its just too far

All Answers

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Answer
Re: formatted
by Kees_B Forum moderator / November 5, 2017 2:40 AM PST

If you format the hard disk, the virus is gone. There's no need to do that 20 times.

By the way, you don't connect to the Internet, you only connect to the router. You can have a home network via your router (a LAN) without it even be connected to a modem, let alone to your ISP (the WAN, which is the Internet).

- Did you install all drivers into Windows, especially for the motherboard (and - if necessary - the separate Ethernet card)?
- Can you open the router admin page on your computer from Windows?
- Anything noteworthy in Device Manager for the Ethernet card?
- If you boot from a Linux disc or stick (free to make) does that connect (that is: can you open the router admin page). If not, it could be a hardware issue. Try another Ethernet card then.

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Concerning Drivers
by BLueLIme69 / November 5, 2017 3:37 AM PST
In reply to: Re: formatted

Hello

1. Im currently using windows 7 so some drivers are missing. Can you tell me which one on device manager is the motherboard ? Im confused there are so many. Also, I have to clarify. The first time when my computer detected the malwares and the viruses (a tom of them even), I was on windows 10 and had all the required drivers and when i restarted my computer after the cleaning thats when I freezed repeatedly. I had to clarify so we are sure that we know the root cause and dont take the wrong path right now with the drivers.

2. I can yes

3. Ethernet controller (is this the one ?)s missing theres a yellow danger sign

4. No idea, I can only verify that later because right now the other computer is in a room with a sleeping person

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Re: answers
by Kees_B Forum moderator / November 5, 2017 6:13 AM PST
In reply to: Concerning Drivers

1. Then install all drivers as prescribed for Windows 7 by the maker. If no luck go back to Windows 10 which is proven to work (if it isn't a hardware issue).
2. If you can connect to the admin page, then please explain when exactly it freezes. How do you "connect to Internet" to cause it freezing?
3. That's because you didn't install the driver. But if you're wireless ('antenna. not an ethernet cable") that doesn't matter if the antenna is a USB-antenna or a antenna-PCI card with the right drivers, because you don't use the ethernet controller then. It is, if the antenna is plugged into the Ethernet port.

You're very vague about both your hardware and your software. So it might be the root cause or the issue is your ignorance. In that case it's best to go back to the original factory conditions that used to work.

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Answer
by BLueLIme69 / November 5, 2017 3:43 PM PST
In reply to: Re: answers

1. Its a hardware issue windows 10 and 8 has the same problem friverd or not
2. It freezes as soon as I go to a website to download google chrome. Once it freezes I will restart the computer and will experience freezes sometimes as soon as windows is logging in. Sometimes a buzzing noise will be heard although rarely. The only site I can access without any problem is the rooter admin site and I have to unplug the antenna restart the pc replug the antenna connect to the wifi and then type the admin site. Any other site will provoke the freezing loop problem.
3. The antenna is not plugged via ethernet


The thing is, I tested several OS and they all have the problem. The root cause is a virus I downloaded from a torrent. I think it damaged my computer when I tried to get rid of it and restarted the computer

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Which OSes?
by R. Proffitt Forum moderator / November 5, 2017 4:19 PM PST
In reply to: Answer

I see Windows 8 and 10 but these are known to do exactly as you noted when drivers are not installed.

I've lost count of the machines brought in with this and other issues that we cured by installing the drivers from the makers. There are folk trying driver update in Windows or driver finders.

As a test, run a Linux which usually does a far better job with drivers.

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aa
by BLueLIme69 / November 5, 2017 5:33 PM PST
In reply to: Which OSes?

Windows 10 was incompatible with my machine way before my current problem but it was possible to make it compatible with a little bit of configuration. Plus it gave all the drivers required to use it. That means that the OS or the drivers aren’t at all what causes the problem in my opinion. Because it doesnt matter what drivers or Os I install I will have the issue im describing right now. Everything was fine before I installed this virus. I could play games and surf the web. Its that virus I installed that caused a universal problem, thats why I dont want to install more drivers

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Clarification
by BLueLIme69 / November 5, 2017 5:34 PM PST
In reply to: aa

Basically, even with all the drivers I will have this issue

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So you're writing the machine is incompatible
by R. Proffitt Forum moderator / November 5, 2017 9:49 PM PST
In reply to: aa

With Windows?

Then you write about make it compatible. Finally I read where you got the OS from a place with ISOs.

To me it sounds like a bum Windows or install. I've seen folk with this issue melt down.

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Answer
Tell
by Bob__B / November 5, 2017 3:19 AM PST

What machine is this?.....make/model
What OS?
How do you connect to the internet?.....wired/wireless
Can you connect to the internet in safe mode?

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Ok
by BLueLIme69 / November 5, 2017 3:41 AM PST
In reply to: Tell

HP Compaq 6200
Windows 7
wi fi Antenna plugged behins the computer
I can but the best i can do is go on a website then it will freeze

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W7
by Bob__B / November 5, 2017 4:10 AM PST
In reply to: Ok

Where did this copy of w7 that you have on an usb stick come from?

Did you make the factory restore media?

Does this hdd have a factory restore partition?

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Answer
by BLueLIme69 / November 5, 2017 3:49 PM PST
In reply to: W7

It comes from a website that provides Isos of OS

Factory restore doesnt work


System restore didnt work the first time


I cleaned the hard drive totally with the command prompt to eliminate an eventual rootkit so no restore points available

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Factory restore/system restore
by Bob__B / November 5, 2017 4:33 PM PST
In reply to: Answer

Those are 2 different things.

You said factory restore did not work.

Explain how you ran this restore and why it did not work.

Is this wifi antenna something you added?
How is this antenna connected?

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aaaa
by BLueLIme69 / November 5, 2017 5:41 PM PST

I ran factory restore by rebooting my bugging computer until it suggested me tools to fix my computer. It failed and will always fail. I scratched that idea and decided to just wipe the hard drive with a usb key with windows. There was billion of wipings I did. I even used the wiping commands on the command prompt. Thats how wiped my computer is and how persistant my issue is.


This wifi antenna was always there since day 1. It is connected to the behind of my computer, fixed to a metallic circle.

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That's not the factory restore I'm talking about
by Bob__B / November 5, 2017 6:03 PM PST
In reply to: aaaa

You would have had to make the factory restore media with the HP tool.

Boot that media and restore the machine to the way the factory built it.

Some machines have a factory restore partition on the hdd.

Read your manual.

That should allow the machine to function well enough to access the internet

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So, you can access internet?
by James Denison / November 5, 2017 3:13 PM PST
In reply to: Ok

What browser are you trying to use? Can you install Chrome or Firefox and try those to access a website?

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mmmh
by BLueLIme69 / November 5, 2017 3:51 PM PST

Internet explorer

The issue still happens with other browsers. Its not the browsers its as soon as I establish a connection to the interner most of the time

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OK, wireless connection but no internet
by James Denison / November 5, 2017 4:15 PM PST
In reply to: mmmh

This is fairly easy now to figure out. Your computer's wifi settings do not match what your router wants to allow internet access. Of course you get a connection, since the router has to check your credentials, but since they aren't correct anymore for some reason, you are rejected. Open your router using a LAN port or another working wireless scomputer, find out what the wireless settings are and make sure your computer settings match that.

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????
by BLueLIme69 / November 5, 2017 5:46 PM PST

How do I open a lan port ? How do I find the wireless settings ? It seems you’re in an interesting path right now but Im foreign to these concepts. I recall that the virus made my computer unable to access the internet sometimes before the freezing issues because of « too much data going on » or something like that, making me think that it might have screwed up the access to the internet from my computer. Is that a possibility ?

But can you please tell me how to do what you just told me ? Do I do that using the rooter website ?

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this is wifi?
by James Denison / November 5, 2017 4:21 PM PST
In reply to: mmmh

Check your computer wifi settings and be sure they match the wifi settings the router wants. Computers will "connect" to a router, but do no further unless their security settings match up.

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How
by BLueLIme69 / November 5, 2017 5:55 PM PST
In reply to: this is wifi?

How do I know what settings do my rooter want ?

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Who is your ISP and what router are you using?
by James Denison / November 5, 2017 6:06 PM PST
In reply to: How

Do you know how to access your router's internal programming with a browser? The most common address is 192.168.1.1 or 192.168.0.1, but could be some other IP address. You need to enter the router programming and write down your wireless settings in it. If it requires a password, try it without entering one. Next time if that fails, use the passphrase that should be on the bottom sticker on router. In there you will see a wireless section where you can write down the access. It will be a type of encryption WEP, WPA, or WPA2, those being the most common. You then will need to also write down the passphrase or line of hex numbers. If you succeed on that, come back and report to thread and we can go from there. I only need to know you accessed it, not the security info.

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PS - You will need to connect by LAN to do this.
by James Denison / November 5, 2017 6:09 PM PST

So, if you can't move computer and easier to move router, then do so. Disconnect from ISP cable and bring to your computer and plug to LAN port. Make sure to power the router up too.

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Okay I see
by BLueLIme69 / November 5, 2017 6:54 PM PST

I did what you said and noted that WPA2-PSK is what my rooter is using. I dont know where the passphrase or line of hex are tho can u give me examples ?

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I am OP
by MuchaLucha69 / November 5, 2017 7:38 PM PST
In reply to: How to

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