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General discussion

Computer doesn't output video after installing RAM

by Enteesto Apr 5, 2017 6:54PM PDT

I've been using my PC without problems for two years. I'm running windows 10, I have an ASRock motherboard, and 2×4 GB DDR3 1600 RAM by Vulcan. I tried to install 2 more modules of the same model, and my PC no longer outputs to the monitor. It still boots up, with fans spinning and lights turning on, but there is absolutely nothing on the monitors. I haven't changed any settings in the BIOS.
I've tried:
- returning it to the original configuration
- multiple combinations of RAM modules
- booting with no RAM (it makes three beeps)
- checking connections on the motherboard
- booting to BIOS
- resetting the CMOS
- checking connections on the motherboard
No matter what I try, it's always the same result.

Discussion is locked

8 Posts
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what's the max RAM...
by James Denison Apr 5, 2017 7:12PM PDT

...allowed on that motherboard. What model of Asrock mobo?

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If you return to the old setup
by r. proffitt Forum moderator Apr 5, 2017 7:13PM PDT

And it fails, there's a new failure. Start with 1 stick of the old ram and be sure all USB things are unplugged then try again.

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Also should try...
by James Denison Apr 5, 2017 7:15PM PDT

....after that with just 1 stick of the new RAM.

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But you can boot into BIOS
by itsdigger Apr 5, 2017 7:25PM PDT

That means that you can boot into Safe Mode with networking .....
Why not go into Safe Mode with networking and try System Restore since you have the comp back to original configuration ? It should be ok ...

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I can't
by Enteesto Apr 5, 2017 7:40PM PDT

What I was trying to say was that I used the key commands to enter BIOS, but the screen stayed blank

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Well , that won't work than...
by itsdigger Apr 5, 2017 7:47PM PDT

That changes everything ! That's a pretty big tidbit to forget to tell these pro's ....
Now they have to come up with a completely new plan !

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I'm sorry!
by itsdigger Apr 5, 2017 7:50PM PDT

You did tell that in your original post. I wonder if they caught it ?

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Do you have access to
by itsdigger Apr 5, 2017 8:03PM PDT

another computer ?
If yes, How about a little test ?

Go get a live operating system like Puppy Linux and throw it on a disc or thumb drive and try to boot it up ? Do not install this, run it as a live operating system...

That will tell the pro's a lot ..
If you do that with a live OS , the pro's can tell you more.
If possible, after booting up , maybe give us a Speccy

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