Computer crashing with no BSOD

My bad, here's a new link:

http://speccy.piriform.com/results/zYiHtEmGMHO2oylNnB2ASdk

Checking with my order invoice this build is actually less than a year old in terms of when I acquired it, can't speak for the age of the actual hardware though of course. I was unaware of the age of the CPU in relation to Motherboard, this PC was custom built but I was assisted and advised by the store it was built at and so I can't really answer why that might be the case.

I had already checked the BIOS to see if it was up to date. I'll give updating the drivers via the Gigabyte site another go, I was aware that this is how it is done.

The tweak with Windows Update was already done as well.

If you're still interested the PSU specifications are as followed:
Thermaltake 600W TR2 S 80+ Certified PFC PSU

I'll also look into rolling back to a stable GPU driver to see if that helps, there was a period where the hangs seemed to stop so I should probably try rolling back to different drivers and seeing how long I can go without getting any crashes, if of course that is the issue.

Thank you for your response its been tough for me to try and nail down the problem without any proficient knowledge myself.

It's possibly OK for this build as the GPU is about 75W peak. But we like to stay under 50% using a simple rule. Take the CPU and GPU TDP and don't exceed the Watts of the 12V rail. If split rail we take the lower of the rails which in this case is 20A. Or 240W. The CPU is 125W and the GPU about 75.

So this breaks our house rule. Remember each shop has its own rules about this. Here we stick with single rails because we don't want to spend another minute trying to get by with a cheaper PSU.

I forgot to mention that we want to disable W10's driver update system. How is on the web. Then we install drivers from the makers in the order of motherboard chipset, audio, video, LAN and the rest.

Windows 10 driver update system was already disabled. Given what you said about the PSU am I to understand that the PSU I am using is under capacity? Sorry I'm a bit of a simpleton haha. I guess the implication is then that some of my hardware just isn't up to scratch? Again I appreciate your responses.

I meant our house rule is to not exceed 50%. We'll give it a grudging pass at 75% but this is pushing it as it's a dual rail and bound to see issues down the road for this and other reasons.

I am not writing this is the problem. Just that it wouldn't be an advised build.

You still have a lot of work on drivers.

Okay thanks sorry I misunderstood or rather didn't read your response properly. I have re-installed/installed all the drivers listed on the Motherboard manufacturers website. I believe I did this previously but have been more thorough this time. I also used DDU and rolled back my GPU Driver to a previous version. We'll see if I get more stability this way. As I said before there was a period where the issue seemed to stop perhaps it was related to the GPU Drivers I was using at the time. I tend to keep them updated but perhaps issues with newer versions have affected my system. If the issue persists I will take my system to a repair specialist or store local to me. Thanks for the advice.

Thanks I checked out the article and took a look at the Handles in Task Manager, nothing seemed to be using anymore than 5,000 Handles of the processes that were running at the time, not even when playing Games. I had another crash today, total freeze of the video and sound, but I spammed keys on the keyboard and the freeze went away instantly. This seems pretty strange, not sure if that can help nail down the issue. I'll note your advice on Video drivers. Thanks

You have to change things until you find it. Here we can only point out suspects. The PSU is not one I'd use in a new build because it's split rail which is problematic for most folk as most are not electronic or electrical engineers. They won't be able to measure the loads and move loads from one rail to another to balance the rails.

The machine is sadly you see in shops all too often. But to nail what it is, you have to fix it. This is where the PC industry is failing today. There is no sure way to know just with the data we covered so far and we know a lot about the PC.

Again, this means you do the work, swap out the parts that are suspect and keep testing. Then swap more.

-> I didn't see any signs of heat issues but this does not mean it's not heat. Parts can degrade or just be heat sensitive and you end up swapping this or that because you suspect it and keep testing.

That's a "hot" processor. Freeze with no BSOD is a good indication the processor has dropped out due to heat. Replace the thermal paste on CPU.

Thanks for this response. I do try to keep the system as clean as possible and clean it out every other week. I'll give it a more thorough cleaning though especially of the Graphics Card. As to the Chrome Broswser processes, I never have anything else on gaming for this very reason. When the crashes first started I made sure to have as little running as possible whilst playing and have kept to that. I think what I will try to do is give it a proper cleanout, and make sure the front fans and everything are clean too. Replacing the thermal paste too will probably be a good measure as recommended by another post here. Hopefully these steps go some way to resolving the issue. I'll try keep this updated if I have anymore crashes

The make of the PSU is as follows: Thermaltake 600W TR2 S 80+ Certified PFC PSU

I can't speak for the manufacturing age of this unit but I bought the PC home from the shop just under a year ago now, June 7th 2017 was when I got it home. If I'm honest I'd hope that the need to replace any parts can be avoided but obviously if it is a hardware fault or issue then eventually I will have to replace some parts. I'd just like to at least know why the crashes happen for peace of mind haha.

PSUs lose capacity over time which is why we have our rules. Don't want the client coming back too soon for repairs.

But let's get something out of the way. The machine is one you see at repair counters often. Since diagnostics often don't find what's amiss we tackle this by fixing what we don't like then if the machine doesn't behave we move to new motherboard and in this case another GPU.

The research on the GPU and hangs showed it could be an issue.

AMD is known for iffy drivers. This is part of the reason why we don't update drivers unless we have a good reason. There are companies that promote driver updaters and frankly make more business for repair counters.

--> Here's what you have to know. Today's PC is not always going to reveal what's amiss and in this PC we have too many suspect areas. You have to choose to make this a warranty issue as you took it home June 7th 2017 and it hasn't been a year or to start the work of changing the suspect parts and fixing it yourself.

I noted it's from 2012 so I'm left with a worry they were recycling parts. Maybe it's for meeting a cost target but I find these build for the cost often to cost more over time so I won't build those. Even if that's what the client wants. Let other companies take the hit.

There's a lot to consider as no one part jumps up and say "It's a me." But given it's been less than a year why not let the maker fix it?

Hi

Thanks for the info on the PSU. Should be OK but time & use wears them down.

If possible swaping out different components might find the problem.

Hopefully you have a friend with a working system who would allow / help you to swap out components and test as follows. You may simply have one component that is causing your problems.

If the problem goes away when one component is swapped out you have your answer. Process of elimination can find that a component though still working may be causing your system to crash.

Process
1/. Disconnect the cables from DVD Drives. See if the System still crashes. If it does reconnect them.

2/. Swap out RAM. See if the System still crashes. If it does reinstall RAM.

3/. Swap out Video Card. See if the System still crashes. If it does reinstall Video Card.

4/. Swap out PSU. See if the System still crashes. If it does reinstall PSU.

If you can used parts from a friends computer the only cost is time and if you find the problem goes away when one of your present components is swaped out you simply replace it.

If things are improperly assembled, all beats are off. As the temp was sporadic and Speccy in this case didn't report temp on the CPU your investigation found the issue. Good sleuthing.