Computer Help forum


Computer crashes when antivirus scans the MBR?

by divit57 / February 9, 2012 4:00 AM PST

My HP laptop "Blue Screens" as soon as "PC Tools Spyware Doctor with Antivirus" starts scanning the Master Boot Record for infections. Any ideas how to solve this?

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All Answers

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Sure. 1. Don't do that.
by R. Proffitt Forum moderator / February 9, 2012 4:03 AM PST
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by divit57 / February 9, 2012 5:29 AM PST

How could I keep PC Tools from doing that? That's one of its regular scans. I haven't been able to use PC Tools unless I set up a custom scan and skip the MBR...

<div>Also, I downloaded open diagnostics live CD. Right one? and how do I get it to run. I put it on a CD already but don't see an .exe

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Odd. Let's cover something new?
by R. Proffitt Forum moderator / February 9, 2012 5:37 AM PST
In reply to: ok

These are LiveCDs. They are bootable and have no .EXE. This must be new to you so let's get another article link that shows how to create and boot said media.


With that out of the way you can now scan the MBR with these tools.

However I can't know if you are running multiple protection products. You might want to post your issue at since they will examine the reports.

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