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Computer Crashes Often and I am Unable to Render my Video

by Loriene / April 3, 2018 11:22 PM PDT

There are multiple problems that have occured on my computer since around, or maybe later than, March 8th of this year.

Basically, if I use intensive programs, my computer crashes. Before these problems occured, my PC was completely fine and could render projects at at most 3 hours. It never crashed.

One of my main problems is that I cannot render my video project through Adobe Media Encoder, even though I was able to render video projects just fine before. The video project, which lasts for about 12 seconds and uses the plugins twitch, magic bullet looks, and s_shake along with 3D camera, stops rendering a minute into rendering it through Adobe Media Encoder, showing an unknown error in the log. Even if I cut the project in half and render from the middle, it still crashes a minute into rendering and this time, and shows “Windows has encountered a critical problem and will restart automatically in one minute. Please save your work now.”

This message occured more often before I tried removing all threats through Malwarebytes, because I suspected it might be a virus. It still occurs sometimes, especially if I’m using more than one program at a time.

- When I am using more than one program at a time, for example, Chrome and Adobe After Effects, both crash after leaving them on for a while.
- Even if I’m not using intensive programs and I’m just using two browsers, both will crash after some time.
- Even if I’m using only one program, if I leave the PC on for a while and it goes into sleep mode, often it I’ll have to log back in and I can type my password, but I won’t be able to press enter. After waiting a while, the PC crashes and restarts itself.
- A more recent problem that’s popped up is that even if I just use Chrome and leave just 4-5 tabs open, Chrome will crash a few minutes later. When I try to open up Chrome again, it crashes immediately and then my whole computer crashes.

Not to mention, the MP4 files that I had renamed to MOV worked in Adobe After Effects prior to this problem. Now, they won’t work in Adobe After Effects and show as missing video files. I usually like using MOV files because they don’t glitch in After Effects like MP4 files do.

So far, I’ve downloaded Malwarebytes, Panda Dome, Microsoft Security Essentials and Avast to scan and get rid of problems with viruses on my computer. I also updated my drivers with Avast. The problems still persist.
I suspect that it could be because my CPU overheated, because my PC always makes loud noises while it’s rendering, and I render video projects often. However, my video projects are always under 15 seconds.

I’ve also checked to see how high the temperature of my CPU goes up when I render in Adobe Media Encoder, and it will only go up 66 degrees at most. It stays between 50 - 66 degrees.


Operating System - Windows 7 Ultimate Service Pack 1 (32 bit)

Processor - AMD Phenom™ 9500 Quad-Core Processor, 2200 Mhz

Graphics Card - NVIDIA GeForce 8500 GT

System Model - GX612AAR-ABA m8330f

RAM - 3.00 GB (Memory Type: DDR2 [PC2-5300])

I would appreciate any help on this! I will also provide more computer specs if asked ^^

Post was last edited on April 3, 2018 11:24 PM PDT

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