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Computer Crashes everytime I play a video game(Kernel error)

by herrincj / March 1, 2014 11:41 PM PST

Hi, I recently built my own computer and installed windows 7 for my OS. The computer works perfectly, runs smoothly, and has been generally great...when I am doing everything but playing a video game. It first started when I began playing the online game EVE. Every 10 minutes or so the screen would flash green and grey and then freeze. After several dozen times of this I began to notice I could hear an alert sound from my computer right before it crashed.I soon discovered I was getting several error popups that seem to only occur when I play EVE and seem to crash the computer. One says something like "accession error code:#### kernel". Another error that sometimes comes up is (and I can't remember it completely) "Failed to access something" and it asks me to "Abort, Retry, Cancel". Well I stopped playing EVE and it has worked perfectly since. Yesterday I decided to try a new game called DAY Z. Within 5 minutes of playing it the computer crashed in the same fashion it did with EVE. If anyone has heard of these symptoms before, please let me know if there is anything I can do. Thanks
(also I ran the windows RAM and HDD test and got zero problems with both)

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All Answers

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Re: crash
by Kees_B Forum moderator / March 1, 2014 11:56 PM PST

It doesn't really help to get help that you don't know the exact errors.

Anyway, I'd run dxdiag (the DirectX diagnostics program) and see what it says.


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RE: dxdiag
by herrincj / March 2, 2014 12:10 AM PST
In reply to: Re: crash

I just ran the diagnostic program and it returned zero problems for everything.

By the way I am almost 100% certain this was the error I kept getting: "access violation at address in module kernel32 dll"

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Run memtest86+

Run memtext86+ because the Windows memory diagnostic program is next to useless. I'd also figure out what brand HDD you have and then go to that manufacturer's website to look for any diagnostic programs they have. Odds are the Windows program just checks the SMART status. In about 3 years working as a hardware tech, replacing probably hundreds of failed HDDs, I could probably still count on one hand the number I replaced because the SMART functions was indicating a failure and have fingers left over.

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Re: memtex86+
by herrincj / March 2, 2014 2:09 AM PST
In reply to: Run memtest86+

Thanks for the suggestion but I was unable to get the memtex thing to work...however I am now wondering if the issue could be my graphics card. When I first assembled the computer I plugged the HDMi cable from my monitor into my motherboard. Nothing happened so I unplugged it and put it in the hdmi slot on my graphics card. I have kept it plugged into that ever since but I just now tried running a game on the lowest graphics setting possible and it worked fine. Could it be that my graphics card alone can't handle running high quality games so I need to plug my monitor into the motherboard?

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