Computer Help forum

Question

Computer Crashes everytime I play a video game(Kernel error)

by herrincj / March 1, 2014 11:41 PM PST

Hi, I recently built my own computer and installed windows 7 for my OS. The computer works perfectly, runs smoothly, and has been generally great...when I am doing everything but playing a video game. It first started when I began playing the online game EVE. Every 10 minutes or so the screen would flash green and grey and then freeze. After several dozen times of this I began to notice I could hear an alert sound from my computer right before it crashed.I soon discovered I was getting several error popups that seem to only occur when I play EVE and seem to crash the computer. One says something like "accession error code:#### kernel". Another error that sometimes comes up is (and I can't remember it completely) "Failed to access something" and it asks me to "Abort, Retry, Cancel". Well I stopped playing EVE and it has worked perfectly since. Yesterday I decided to try a new game called DAY Z. Within 5 minutes of playing it the computer crashed in the same fashion it did with EVE. If anyone has heard of these symptoms before, please let me know if there is anything I can do. Thanks
(also I ran the windows RAM and HDD test and got zero problems with both)

Discussion is locked
You are posting a reply to: Computer Crashes everytime I play a video game(Kernel error)
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Computer Crashes everytime I play a video game(Kernel error)
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Re: crash
by Kees_B Forum moderator / March 1, 2014 11:56 PM PST

It doesn't really help to get help that you don't know the exact errors.

Anyway, I'd run dxdiag (the DirectX diagnostics program) and see what it says.

Kees

Collapse -
RE: dxdiag
by herrincj / March 2, 2014 12:10 AM PST
In reply to: Re: crash

I just ran the diagnostic program and it returned zero problems for everything.

By the way I am almost 100% certain this was the error I kept getting: "access violation at address in module kernel32 dll"

Collapse -
Answer
Run memtest86+

Run memtext86+ because the Windows memory diagnostic program is next to useless. I'd also figure out what brand HDD you have and then go to that manufacturer's website to look for any diagnostic programs they have. Odds are the Windows program just checks the SMART status. In about 3 years working as a hardware tech, replacing probably hundreds of failed HDDs, I could probably still count on one hand the number I replaced because the SMART functions was indicating a failure and have fingers left over.

Collapse -
Re: memtex86+
by herrincj / March 2, 2014 2:09 AM PST
In reply to: Run memtest86+

Thanks for the suggestion but I was unable to get the memtex thing to work...however I am now wondering if the issue could be my graphics card. When I first assembled the computer I plugged the HDMi cable from my monitor into my motherboard. Nothing happened so I unplugged it and put it in the hdmi slot on my graphics card. I have kept it plugged into that ever since but I just now tried running a game on the lowest graphics setting possible and it worked fine. Could it be that my graphics card alone can't handle running high quality games so I need to plug my monitor into the motherboard?

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

The Samsung RF23M8090SG

One of the best French door fridges we've tested

A good-looking fridge with useful features like an auto-filling water pitcher and a temperature-adjustable "FlexZone" drawer. It was a near-flawless performer in our cooling tests.