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Question

Computer crashes and monitor no signal when gaming.

Apr 19, 2019 12:52PM PDT

Recently purchased an rtx 2070 about a month ago. haven't had any issues with my pc and with the new GPU installed..

just recently I've been playing apex legends and about halfway into the game say 10 to 15 minutes my screen will go black is if the monitor shut off.. then it will say no signal. I can hear my ingame still working and talk on Teamspeak. But after about 3 minutes one of my teammates in Teamspeak told me i dropped from the game.. Not really sure what's going on.. Please help. NO issues running battlefield V btw. Also i dont have the issue when just watching youtube and or surfing the web.

https://imgur.com/a/NL2RuWO

bought a brand new monitor to see if this was the issue it is not..?

Discussion is locked

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Clarification Request
I'd give the old DDU a try.
Apr 19, 2019 1:01PM PDT

Since you changed GPUs go get DDU and clean out the old drivers, install the new ones again, update and try again.

If it fails it could be one of the Apex bugs since it's fine in other games. I'm running into this issue from time to time where folk find the one game but not others crashing. Here's a google for that.
https://www.google.com/search?q=Apex+Legends+black+screen&gl=US

Hmm, seems folks are reporting that. Try those fixes before the GPU drivers.

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more issues
Apr 20, 2019 8:34AM PDT

tried everything in the videos.. now im having an issue were apex is cutting out and in black screen then back then back screen.. uninstalled and reinstalled and still having this new issue?

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Given it's Apex with the issue.
Apr 20, 2019 8:40AM PDT
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new problem
Apr 20, 2019 8:52AM PDT

so this new problem seems to be happening randomly now.. where i opended up ddu and my screen will go black for a few seconds then come back.. and it does it acouple times.. also trying to re install origin its happening.. i opened up my pc just to look at the hardware adjusted the gpu a little everything looks fine.. so maybe its a psu or ram.. or anything.. ugh

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I expect that with DDU.
Apr 20, 2019 9:14AM PDT

Since we are going to detect and remove video drivers then I expect "go black for a few seconds." One of the issues with the PC video design is that it's not natively supported by the OS unlike the Apple OS where you don't get such annoying displays.

There is nothing wrong about that when we are working with display drivers or tools.

I don't agree this is a PSU or RAM issue. Why? There are too many posts about Apex game issues. Apex might work better on some PCs but I leave what those are to Apex discussion boards.

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also
Apr 20, 2019 8:54AM PDT
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Speccy and in fact all tools may misreport from time to time
Apr 20, 2019 9:16AM PDT

It does not mean there is an issue. These are tools that we use to look under the cover of the PC to see if there's something amiss.

I'll be back later when the Speccy servers come back online.

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Answer
ANSWER HAS BEEN FOUND?
Apr 20, 2019 4:31PM PDT

So the black screen on and off issue.. the recent issue that is.. was fixed by taking gsync off.. now i did a completely clean install of the last graphics driver from nvidia experience and a full uninstall reinstall of origin and apex.. seems to be working great now.. no issue as of 2 hours of gameplay? will respond back if the issue reoccurs.

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Was DDU used?
Apr 20, 2019 5:02PM PDT
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Never really fixed..
Apr 24, 2019 8:13PM PDT

SO recently today after playing for about 45 minutes it crashed on me.. ugh

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Remember
Apr 24, 2019 9:03PM PDT

If it's Apex Legends I defer to that game's support.