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General discussion

Computer Crashed after uninstalling AVG 9

Feb 12, 2011 4:13AM PST

I am running Windows 7 on an acer aspire 5532 laptop. My AVG 9 was about to expire so I wanted to remove it to install the new AVG 2011 Free version. AFter removing AVG 9, the computer crashed with a blue screen message that can not be read because it goes away so fast. I tried start-up repair from the Windows disk and also system restore and memory testing and they did not work. Any suggestions?

Discussion is locked

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memory testing and they did not work.
Feb 12, 2011 4:19AM PST

The big clue in your post is "memory testing and they did not work."

Since this memory test is run from the Windows disk, nothing on the HDD is at play so AVG is not involved.

Fix that memory test failure and the machine should come back to life.
Bob

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computer crashed after uninstalling AVG
Feb 12, 2011 4:33AM PST

I did not explain myself well enough. It passed the memory tests so I was saying that the memory was not the problem.

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Then we wait.
Feb 12, 2011 8:24AM PST

While this sounds like a damaged OS, since we can't see the blue screen message we'll have to wait for other ideas than reloading the OS.

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RE
Feb 13, 2011 2:19AM PST
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computer crashed after uninstalling AVG
Feb 14, 2011 1:21AM PST

Hello Dusan,
Thanks for your response but I have already ordered my restore disks. But I will make the rescue disk for future reference.
Thanks again!