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Computer crash

Im having a visual bug when i start my laptop up out of sleep mode, i get a white pixel screen with all kind of colors and am unable to do anything, when i manualy restart him, i get a 'preparing windows screen for 3 hours. Can someone help me?
Ps. Dont judge me for my grammar mistakes, i'm from belgium.

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More info please?

Can you advise on the following please? The more information you provide the more likely the positive response.

1. What make and model
2. Have you recently added any new hardware or software

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was this after a windows 10 upgrade?

If so, boot in Safe Mode and reinstall the manufacturer's video drivers for it.

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it happens when the windows need updates.
Update it once.

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