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Computer constantly restarts

by KuroEngel / May 17, 2017 12:56 PM PDT

We have a computer here on our network at work and it will be right in the middle of doing something and then boom! Blue screen of death. It will do this several times throughout the day.

We figured it might be the computer, so we got another perfectly fine computer and changed out the defective one for the good one, and it too would do the same. It would restart while in the middle of doing anything.

So then we thought it might be the powerstrip might have got wet and sort of shorted out, but we bought a brand new strip, and it STILL wont stop the random restartings,,,

please help!!

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All Answers

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Tell more.
by R. Proffitt Forum moderator / May 17, 2017 1:51 PM PDT
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Can do, but..
by KuroEngel / May 17, 2017 2:26 PM PDT
In reply to: Tell more.

Well sure I would consider old age if the computer was indeed old, but these are fairly newly built machines... and like I said before, we SWITCHED out computers (no parts were switched between the two computers), so it shouldn't be the computer having the issue, otherwise it would be happening with all our computers in our work (we have well over 75 computers at least in the company at this facility) but both worked just fine in other areas of the facility, just not when it is in this particular spot, which it never used to do.

So I am wondering if there is another reason that would be causing these computers to restart only in this particular spot? (which is why we changed out the power strip). We did reuse the same cables from the previous defective machine to the new one, would that cause anything?

By the way, we had an IT person, but not currently.

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Since I don't see my answers.
by R. Proffitt Forum moderator / May 17, 2017 2:41 PM PDT
In reply to: Can do, but..

I think your next move is the warranty.

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by KuroEngel / May 17, 2017 3:15 PM PDT

Well since I have nothing to do with that because that was dealt with by our IT department, then I guess I won't be getting any assistance. Thanks anyways.

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I wish I could help.
by R. Proffitt Forum moderator / May 17, 2017 3:27 PM PDT
In reply to: Oh

But my questions about power supply and a report mean I have to work with only what you can tell me. So the story is these are new machines and at a workplace with IT staff so my answer has to be to use the warranty and the IT support you have.

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by KuroEngel / May 17, 2017 3:40 PM PDT
In reply to: I wish I could help.

We did have an IT person but not anymore. Therefore we do not have an IT staff. But as to the computers, there isn't anything wrong with them. They are good, new computers. The only thing that they have in common thru everything, is that they are placed in the same spot as they always have been, used the same power strip (which we are now using a brand new one) and it's using the same cables as before. So giving any information about the computer itself, would be counterproductive as it is clearly not the computer that is malfunctioning, but rather something else.

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Your choice.
by R. Proffitt Forum moderator / May 17, 2017 4:21 PM PDT
In reply to: OK

Here I freely give advice and use details to see if there's something amiss.

Hope you find it.

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What Was The "Something" It Was Doing?
by Grif Thomas Forum moderator / May 17, 2017 3:32 PM PDT

It would be nice to know exactly what these computers were doing when the BSOD came up.

And since it could still be power related, have you tried plugging the computer/s directly into a different wall socket to see if that's were the culprit lies? Or maybe plugging into a battery backup unit?

Hope this helps.


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by KuroEngel / May 17, 2017 4:57 PM PDT

Sometimes when the guy was working on filling out information on a form and it would crash as he was typing, other times he would be away from the computer and just randomly restart but most times it would just restart throughout the day when no one was even using it.

No we havent tried plugging it in somewhere else, we are limited on outlets over here and we havent aquired a long enough extension to do what we need it to do. And as for a backup unit... HA! Those are very rare and only the really important higher ups have those (I am fortunate to have one).

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by Bob__B / May 17, 2017 5:24 PM PDT
In reply to: Well

If two machines crash at this location but neither machine crashes at a different location what's common?

Is this a laptop or a desktop?

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As stated previously
by KuroEngel / May 17, 2017 5:44 PM PDT
In reply to: Crash

the only things that are common are the location, the cables and the power strip (which has thus been changed out).

and both are desktops

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by Bob__B / May 17, 2017 6:05 PM PDT
In reply to: As stated previously

Are you also changing the monitor, keyboard and any other devices that plug into this machine?

Running the same apps on both machines?

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I'd Still Try Moving It To A Different Wall Plug
by Grif Thomas Forum moderator / May 17, 2017 7:57 PM PDT
In reply to: As stated previously

It appears like the only common thing is possibly a wonky power outlet. I've seen it in our large office and it required moving from that location because of the large load from other equipment which all ran on the same breaker. Eventually, it was determined the breaker was at fault and after switching it out, things righted themselves.

Hope this helps.


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