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Computer can't download anything at all.

Hello I have just recently created an account so I apologize if I fail to follow some guidelines or standards when it comes to asking this question.

Anyways as of two weeks ago I have been unable to download or install any sort of program/file on my computer aside from Youtube videos. When I tried to PDF files they failed, when I tried to patch computer games (download new files) they failed, when I try to watch videos on websites other than Youtube they also fail, when I try to update my virus protection software (AVG) it fails.

Some solutions I have tried but all failed:
-CMD -> ipconfig/flushdns
-CMD -> netsh winsock reset
-System restore (computer says failed to restore due to AVG, I tried restoring whilst AVG is disabled and it still would not work, I don't want to uninstall AVG and try to restore because if it doesn't work I won't be able to reinstall it)
-Hitting the tower (failed hurt hands)

I would greatly appreciate some help, when I first asked my internet provider they figured it would be a hardware issue and I'm starting to think the same as well. If you guys require any information please ask and I will provide, I am not too experienced with computer so perhaps I missed some vital details.

Thank you.

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All Answers

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The failure here is...

In reply to: Computer can't download anything at all.

No info on your PC. Age OS etc.

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PC,Age,OS, Etc

In reply to: The failure here is...

PC - Acer Aspire|X AXC-605-ES17
Age - about 2 years now
OS Windows 8.1 64bit
Anything else?

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Reset to factory conditions.

In reply to: PC,Age,OS, Etc

Collapse -
Did it:

In reply to: Reset to factory conditions.

So I tested for hardware but I'm not sure if I did it correctly, can you please further describe what booting a Linux distro is like the process

I followed the steps provided by Grif and found nothing so I do believe it may be a hardware issue but I'm a computer idiot so I'm unsure.

Collapse -
Here you go.

In reply to: Did it:

Post was last edited on February 12, 2016 4:26 PM PST

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