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Question

computer blue screen or shuts down game due to memory.

May 13, 2020 1:08PM PDT

hello. I have a friend who I'm trying to help. his computer is a bit on the older side but his graphics card is newer (1060). he keeps having an issue where his computer either blue screens or alt-f4s the game he is playing due to memory. I've tried just about everything I know as thus follows. virus scan, malware scan, memtest, defrag, uninstalled useless programs, autostart cleanup, and tried updating drivers. next step is hirens boot disk to try and clean up some more stuff if I can. any suggestions will be taken seriously. thank you for your help.

Discussion is locked

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Answer
You seem to think it's software.
May 13, 2020 1:14PM PDT

If so a clean install should clear this up in one step.

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thought of it.
May 13, 2020 1:27PM PDT

trying to avoid it if at all possible.

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Then the other method.
May 13, 2020 1:40PM PDT

At shop and home we put in a blank drive, clean install then test.

At years old we often find it still fails but the client sometimes wants (and pays for) proof it's not some OS driver issue so we oblige (this is how.)

There's very little PC detail. I take it that you replaced heatsink compounds, fans run like new, it's clean as can be and so on.

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cleaned
May 13, 2020 1:50PM PDT

I've told him to clean it in detail but no new heatsink compound. he doesnt have any and I know the stuff is of good quality and is new. I replaced the heatsink not too long ago. to be honest the only new thing is his card. he has plans for upgrading everything in the future but it's kinda tough right now.

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Is this Fallout 76?
May 13, 2020 5:52PM PDT

It's Fallout 76, right? That game and others randomly do close and upset the players.

-> Since I've had more time to think about what else DO THE FOLLOWING.

1. Go get DDU (what is and use is on the web.)
2. Use DDU to clean off ALL graphics drivers.
3. For the 1060 I would install Nvidia's Geforce Experience and let it do the work to find and install the drivers.

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all games.
May 13, 2020 6:03PM PDT

happens in elite dangerous, apex legends, and warframe. hasnt run fallout and I set him up with geforce experience from the get go.

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So DDU is next.
May 13, 2020 6:18PM PDT

Doesn't take long. Remember it's all out there on the web what is, what it does and why.


Remember that I've taken you think it's software and when you think it's something else, then we get the PC details, the reports from Speccy and Userbenchmark.com to look over but I feel you think it's not that.

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I'm open to hardware
May 13, 2020 7:16PM PDT

I'm open to it being a hardware issue but the thing that is kind of digging at me is the fact that I've ran stress tests and it pulls through almost flawlessly. it's always when it's a game running. is it possible that the current DDR memory is incompatible with an older system. system specs from my memory are amd 8370k (not overclocked, asrock mother board, 8gigs of corsair memory, aftermarket cpu cooler( absolutely massive) and a crap ton of fans, along with a corsair psu( I think it was an 850w).

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As to the new question.
May 13, 2020 8:43PM PDT

Sure. The answer to any "is it possible?" is always yes.

This is why at the shop we have our tests which you may or may not have done.

I can't find a 8370K. So I'll guess it's a FX 8370.so there's this: https://www.google.com/search?client=opera&q=fx-8370+crashing

This tells me this is not a solid build and may be years old so as motherboards tend to start doing this after a few years you know to try another.

But you haven't completed the clean install yet and maybe not DDU. As such I don't see why we need to continue if I can't get any work or testing done. Maybe it's time for a repair counter if you can find one. I had hoped to avoid that but have failed.