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Computer assoc eTrust EZ Antivirus r7- upgrade error

by tcantrelln / November 8, 2004 9:43 AM PST

Long time user-paid subscription etc, updated last month to / engine , email notification today of upgrade to r7 (?), downloaded, made sure a good restore point was in place, installed, and afterwards always got a "Fatal error 3" ( sig file update listed in the log), tried a bunch of times, restored, old ( by one month) version present/active/ hit auto download-same size sig file comes in and installs fine. emailed CA, wondering if anyone else sameo-sameo..system= WinXP-Pro-Sp2, no problems, regular scans, Spyware clean, online scans yesterday, all clean now...??

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Re: Computer assoc eTrust EZ Antivirus r7- upgrade error
by badabing / November 8, 2004 10:28 AM PST

This kind of thing is why when my license expires - I'm going elsewhere! I got a different but similar problem.I have near zero tolerance for any program I pay for that gives me problems,I don't give a damn whose fault it is.

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Re: Computer assoc eTrust EZ Antivirus r7- upgrade error
by Marianna Schmudlach / November 8, 2004 11:22 AM PST

I just found this info:

If a user doesn't want to upgrade EZ to v7, versions 6.1,6.2 and 6.3 can be made safe to the archive vunerability by updating the one ArcLib.dll file that is noted in the email.

Antivirus V7 and the new version of the Arclib file together with instructions re downloading and installing both can be found at this CA site

click here


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by tcantrelln / November 8, 2004 11:54 AM PST

I was at that page and didn't notice the link for getting the Arclib file by itself...didit/done. staying Non V7 for a while---

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You're Very Welcome ;)
by Marianna Schmudlach / November 8, 2004 12:30 PM PST
In reply to: Thanks-

I "thought" that file would be important Wink

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Re: Computer assoc eTrust EZ Antivirus r7- upgrade error
by Bob__B / November 8, 2004 9:37 PM PST


I installed r7 about a month ago.
My opinion to be blunt,,,it sucks.....
This level was designed for joe six-pack, ie. click on go and it works.

Anyway enough of the rant.

CA only charges me 10 bucks a year and it's just a matter of time until r6 goes no support so that's why I went to r7.

The first thing I did was to uninstall r6 (make sure you have your license # and password written down) then do a little manual cleanup then d/l r7.

That procedure worked for me.
For w9x users r7 uses more resources then r6. Sad

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