when you log in to his user acount it says it cant access user acount and its giving me a temporary account so thats why its wanting to resetup everything cause its not saveing anything.
Ok this is a little commplicated, My dad has a rent to own store and stored all his supplier contacts and account data on his personel computer its about 5 years worth of stuff. Yesterday my sisster tryed to get on face book and it froze. we did a hard shut down and today when he turned it on the EULA for dell came up along with all the startup programs like it was a new computer trying to set up. All the data is gone and every time you turn it on it acts like its the first time. Not instaling windows but wants to set everything up. so I went to download recuva to see if I could get some of the files back and it would get to 100% and start to verify and freze. So I saved it and it still froze but it was in my downloads folder anyway. But when ever I run it his computer shuts off. I would like to add that if it did a factory restore like I think nobody did it and it never reinstaled windows. My mom said that they had to create a new account today when they turned it on. any help would be apprieciated and I can give you any info you need.

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