I have to note that many things today are just 5 year designs. That can really upset folk but the old 10 year design for life span had to give way for lower costs.
March 3, 2018.
Hello, looking for more evidence that Apple had more than one complaint case regarding a defective mother board for a MacBook Pro laptop. I tried to go through all the channels to get some assistance with repair cost, but their Customer Relations department called me March 2 and said there are no quality issues; therefore, can not help with repair cost. Shown below is letter I sent to their corporate office - Tim Cook CEO.
Please send me a reply if you had a similar problem. Thank you, Tom
Apple Inc. ATTN: CEO - Mr. Tim Cook
1 Infinite Loop, Cupertino, CA. 95014
Complaint Case # xxxxxxxxx861 – Created Jan 16, 2018 after speaking with Mr. xxx and escalated to Ms. xxxx with no resolution.
Dear Mr. Cook,
First, let me say our family are loyal and happy Apple customers who currently own two MacBook Pros, one iPad, one iMac 27”, and three iPhones.
The reason I am writing you this letter is to complain about my MacBook Pro, which we purchased Sept. 2012. Last week, the laptop would not power-up, so I visited your Apple store in Carlsbad California on Jan 15, 2018. After waiting 6 hours to meet with a technician, they took my laptop in the back room and ran a few tests. Later, I was told the problem was major which required a new logic board and a new battery. The total Apple repair cost would be $965.50.
My complaint is that a logic board typically does not go bad so quickly, unless it has a manufacturing problem. We’ve had laptops and desktops in the past at home and work, and never had a logic board go bad after only 5 years of ownership. When we purchased the upgraded laptop, we spent $2358, which is a considerable cost for such a short life cycle.
We would appreciate any assistance you can give us to repair the MacBook Pro or obtain a store credit to purchase a new device.
Thank you so much for your help, Regards
_________ END __________________