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Question

Complain to samsung in Kuria( mother company)

Aug 6, 2018 7:33AM PDT

Please reply , i bought a samsung refrigerator here in Egypt 1 year back , i didnot open the carton till few days back , i called samsung service here to send technician to install it but they said that it is not necessary and i can do it myself , once i opened the carton i found crack about 8 cm in the inner layer of the freezer ( this white layer lineing the freezer) so i called them again they sent one technician who gave me report that it is new refrigerator ( not used before ) and even the tape still in its place , the handle still not fixed , but this crack is not from the production and not related to transfer ( as it is from inside only ) , they told me that i must return back to the shop where i bought it 1 year back , but iam now very confused , depressed , frustrated from the company , and i thought that once the report said that it is new and not used before so they would exchange it as the policy of the guarantee.. so i donot know what to do in this situation... please reply on me as fast as possible . I had photos for the crack , and reciept , and the technician report if you need to upload it it is ok

Discussion is locked

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Clarification Request
(NT) I need answer from samsung ( kuria)
Aug 6, 2018 7:35AM PDT
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Just so you know.
Aug 6, 2018 8:04AM PDT

The Samsung reps here have been, so far, only in the USA. And they don't seem to show up with any regularity. If you need an answer from Kurai Samsung, you need to call them directly.