Hi Shaba25,

Thanks for your message. But just so you know: if you want Samsung support, I support US products and customers. And from what I can tell, this model is for Middle East in general. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung region portal for support on that product: http://www.samsung.com/levant/consumer/tv-audio-video/home-theatre/home-theatre/HT-D5150K/ZN

Hope this helps you!

HD Tech