The Samsung software is known not to work with all USB cases. Fix? Use cases that work. At no time did Sam write they were on it. That said I'm using simple USB 3.0 cases and they note SSDs and work fine.
I bought a ssd SSD 850Pro (2.5" 512GB SATA 6GB/s) and an external case from ICY BOX IB-231STU3-G. But somehow nor my mac osx10.10.5 or win7 are able to recognize the disk. However the usb bridge is recognized. I am not able to see the disk in the disk utility or terminal( diskutil list). Could you please help me what further step I need to take?
Thank you for your feedback.