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Compaq Logo Screen Won't Go Away

Compaq Deskpro, 450mhz, Win98SE. When booting up computer, the Compaq screen come on, as if the machine was improperly shut down. In spite on pressing "F10" and trying to boot with the startup floppy, nothing happens. For some reason it came up properly 1 time only. When I shut it down and turned it on again the problem reappeared. A hour glass is shown, but doe not appear to show any activity. After 10 min. or so you can hear the hard drive, but nothing happens on the monitor. Thanks in advance for any help.

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Enter the bios

In reply to: Compaq Logo Screen Won't Go Away

setup using the F1 or F2 key instead, and disable the logo in there.

Then you can see the rest of the boot process to perhaps get an idea where it's hanging, if it still does. The F10 key may or may not be what Compaq uses to get to the restore/recovery partition and you don't want to be wiping out the drive to start over without knowing what's going on since you can't see a screen to tell you.


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In reply to: Enter the bios

Thanks Toni...Things have gone from bad to worse. Now when I try to boot up, all I get is the cusor in the top right hand corner and "desktop pro" written in the lower left hand corner. I tried F1 and F2 but the computer won't react to anything from the keyboard. I'm wondering if the "BIOS" is shot.

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Perhaps this will help some

In reply to: Thanks

It appears not necessarily that the bios is shot as much as it may be that it isn't available on the harddrive anymore. Compaq's were the only systems built that put the bios information and availability directly into a separate non-dos partition via the floppy bootdisks (or possibly now the restore/recovery disks), and you may have eliminated it with the F10 key. Not sure, but this link and information might help you get it put back. Let us know what, if anything, you are able to get with this information and if it's helped you at all.

For all products except the Deskpro EP, SB, and EN Series, Computer Setup and PC Diagnostics are both pre-installed on the Diagnostics Partition. The diskettes in this SoftPaq can be used to update these utilities on the Diagnostics Partition or to restore them if the Diagnostics Partition has been destroyed. Both utilities can be run by pressing F10 during power-up or reboot when prompted in the lower right corner of the screen on some models or when the cursor jumps to the upper right corner of the screen on other models. Or they can be run directly from these diskettes.

In the setup screen there is a tick box (second from bottom on left side of screen I think) that has to be checked to disable 'encryption' or something like that. If this is not 'ticked', the system will not recognise the new hard drive and write the BIOS to it.

NOTE: For the Deskpro EP, SB, and EN Series, Computer Setup/VP and Personal Computer Diagnostics must be run from diskette.

Computer Setup/VP allows the user to configure security and power management settings as well as system resources (DMA, IRQ, I/O Ports, and Memory). It is specific to the Deskpro models listed below.

Personal Computer Diagnostics contains programs that can test and inspect the state of the computer and its devices. It is used with the Deskpro models listed below, as well as other Compaq Desktops and Portables.

family models
Deskpro EN Series 6266, 6300, 6300A, 6300C, 6333, 6333C, 6350, 6400, 6400C, 6450, 6450+, 6500, P550, P600, P650, P700
Deskpro EN Series SFF 6300, 6300C, 6333, 6350, 6400, Net PC 6300, Net PC 6400, P650, P700
Deskpro EP Series 6266, 6266C, 6300, 6300A, 6333, 6333C, 6350, 6400, 6400C, 6450, 6450+, 6500, P600, P650, P700
Deskpro SB Series 6266, 6300, 6333, 6350, 6400
Deskpro 6000 5166, 5200, 6180, 6200, 6233MMX, 6233X, 6266MMX, 6266X, 6300MMX, 6333
Deskpro 4000N 5166MMX, 5200MMX, 5233MMX
Deskpro 4000S 5166MMX, 5200MMX, 5233MMX
Deskpro 4000 5100, 5120, 5133, 5166, 5166MMX, 5200, 5200MMX, 5233MMX, 6180, 6200, 6233MMX, 6233X, 6266MMX, 6300MMX, 6333
Deskpro 2000 5166MMX, 5200MMX, 5233MMX, 6233MMX, 6266MMX, 6300MMX


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Toni goes to the head of the class

In reply to: Perhaps this will help some

In spite of myself, this worked. I'm very grateful, because I figure this old machine was ready for the junk pile. The computer is working right now except for the fact that when I boot up, the machine indicates is was shut down wrong in spite of the fact that it was shut down properly. I'm now running scandisk to see if that sheds any light on the problem.


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You could go into

In reply to: Toni goes to the head of the class

RUN/MSCONFIG and in the Advanced area, check the box to NOT run Scandisk at bootup. There are many times when a normal shutdown still gives you this error message at the next bootup....

Something else that could be happening if you have W98SE is that you need the shutdown patch that was made available for that particular OS version only.

You can download it from MS in the W98SE downloads as a separate file or get it here instead...

Win98SE Shutdown Patch Concerns

The patch is designed to correct one of the most common complaints about Win98SE---indeed about Win98 as a whole: Slow shutdowns, or
hangs at shutdown.

You see, Win98 shuts down a PC in a way different from
Win95's method: Win95 shuts down each running component
essentially one at a time, in linear fashion, and waits for
one component to finish shutting down before moving on to
the other.

Win98, in contrast, issues a general "shut down now" order
to all running elements, and only waits for those relatively
few apps, services and other components that have to clean
up after themselves of perform sequential functions to shut
down properly. Microsoft's theory was that most Windows
components don't need to be shut down one at a time,

For systems with these kinds of apps and add-ins, Win98's
"fast shutdown" works great: The system responds almost
instantly to a shutdown request and is ready for power-off
in just a couple seconds.

But it turns out that there's a lot more software and
drivers than Microsoft thought that needs the slower, one-at-
a-time shutdown process, and simply don't work well with
Win98's Fast Shutdown. The too-frequent result is that Win98
often is slow or balky in shutting down.

Prior to the release of the Shutdown Patch, the only
workaround for Win98 users was to disable Fast Shutdown--
that is, to tell Win98 to revert to the slower, but more
reliable Win95-style of shutting down. This works in the
majority of cases.

If you're interested in trying that approach, the simplest
thing is to type MSCONFIG.EXE on your Win98 machine's Start
menu's command line. Then, on MSconfig's General tab, click
the Advanced button, and check "disable fast shutdown."
Clearly, this is an inelegant solution, but it does resolve
the majority of Fast Shutdown woes.

Win98SE was supposed to resolve many of the long-standing
issues with Win98, but alas, it seemed to make the fast
shutdown problem worse. So Microsoft created a Fast Shutdown
patch that's supposed to resolve the fast shutdown issues.
If you're running Win98SE, you can grab the patch at

The patch adds new VxDs and DLLs to your system and updates
or adds INF files (all of which address common fast-shutdown
problem areas such as the handling of PCI devices and power-
management software). But here's the kicker: The patch also
gives you a new version of Msconfig. That version is nearly
identical to the old version, except that it does not offer
the "Disable Fast Shutdown" option.

Plus, once the Fast Shutdown patch is installed, there's no
way to uninstall it. So, the patch is a one-way trip--- once
you install it, you're locked in to using it, and the new
versions of the applets , DLLs , etc. it installs.

FYI: These are the files the Patch adds or changes in case
you want to make backups first:

239887UP.inf, Setup Information, 8/17/99, 4:17 PM, 2,623 bytes
qfecheck.exe, Application, 7/27/98, 3:48 PM, 36,864 bytes
Qfecheck.hlp,Help File, 2/9/96, 6:28 PM, 8,042 bytes, Security Catalog, 8/12/99, 1:26 PM, 5,903 bytes
CSETUP.exe, Application, 8/12/98, 9:32 PM ,16,896 bytes
MSConfig.exe Application, 8/11/99, 10:32 AM, 59,392 bytes
tshoot98.chm, Compiled HTML Help file, 7/22/99, 11:12 AM, 240,797 bytes
Pci.vxd, Virtual device driver, 8/11/99, 10:41 AM, 65,919 bytes
apmbatt.SYS, System file, 8/11/99, 10:46 AM, 4,384 bytes
239887UN.inf, Setup Information, 8/17/99, 4:17 PM, 1,632 bytes
configmg.vxd, Virtual device driver, 4/23/99, 10:22 PM, 125,057 bytes
ver_chk.inf, Setup Information, 8/12/99, 12:30 PM, 1,520 bytes
Advpack.dll, Application Extension, 7/15/97, 6:53 AM, 74,960 bytes
W95inf32.dll, Application Extension, 7/15/97, 6:53 AM, 4,608 bytes
W95inf16.dll, Application Extension, 7/15/97, 6:53 AM, 2,272 bytes

If you're using Win98SE and are having shutdown problems,
you might want to try the patch. If you're using a non-SE
version of Win98 and are having problems, try the Msconfig
trick instead!


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In reply to: You could go into

I'll do that and get this machine back to it's owner

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