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Compaq laptop freezes before the login screen

by lexigirard / October 2, 2010 4:32 AM PDT

When I turn on the laptop, it seems okay, until it shows the Windows Error Recovery. It asks which option I want to choose
-Launch Startup Repair- or -Start Windows Normally-
And if I pick either one, it looks like it's going to go to the login screen, but it's stops loading with just the background of the login screen.

I've tried removing the battery and running it w/ the power cord.
I also tried running it in safe mode.

It uses Windows 7 if that helps at all.

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Any USB devices?
by R. Proffitt Forum moderator / October 2, 2010 5:18 AM PDT

Try it without USB devices but let's get down to the ugly truth. Most laptops come with restore media so repairs are limited to Windows Error Recovery, System Recovery (see google) or restoring to the factory load which tests most owners backup prowess.

In closing, be sure to not omit details like the exact model number. For example dv6 is not a model number but a line of models that start with dv6.
Bob

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No...
by lexigirard / October 2, 2010 6:20 AM PDT
In reply to: Any USB devices?

There aren't any USB devices.

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The outlook is dim.
by R. Proffitt Forum moderator / October 2, 2010 7:04 AM PDT
In reply to: No...

It appears there is no model number either. Did someone remove that info?

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Model Number
by lexigirard / October 2, 2010 8:08 AM PDT
In reply to: The outlook is dim.

The Model Number id: CQ61-319WM

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Ahh.
by R. Proffitt Forum moderator / October 2, 2010 10:35 AM PDT
In reply to: Model Number

That sounded like an overheated machine unless it does that from a cold start. In that case the OS is likely corrupted.

In the case of this machine you don't get a full Windows DVD so repair options are what you noted and when that fails you use the recovery disks you made when the machine was working.

Yes, your files are going away if you do that but it bets the cost of a service counter.
Bob

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