Question

Compaq Laptop Boot Loop - Quick Test SHORT DST Failed

I have just upgraded (?) my Compaq CQ58 to windows 10 and yesterday it went haywire and the speakers and mic wailed loudly with feedback. When I started up it wont boot and goes into a continuous boot loop.. there is a blue screen with sad face and

I cannot access system restore via F11 but have managed F2 System checks - System Quick Test passes all except the HARD DRIVE SHORT DST CHECK FAILED and When I attempt the Extensive test this has the same result after a couple of minutes - (above response plus SYSTEM EXTENSIVE TEST : FAILED. I have attempted to access system restore from the back up discs putting the disc drive as boot option - the drive goes into action though doesnt read anything off the disc.. I am thinking that the Hard Drive is dead after the upgrade (all worked fine pre-W10)...Is there anything else to try? Is a new Hard drive the only answer? Is there anything I can do to recover the data on the laptop at all? Any help/Advice welcome!! Thx

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Answer
Re: hard drive

Looks like it's broken, although it could be the motherboard also. Take it out, put in in an external enclosure and see if you can get any data off it. That's a start.

But I expect a rather long path to a working laptop again.

Kees

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Answer
Happened here too.

But we had backups so no long path to recovery. In that case, another Seagate. The theory is that along the way the bad spots on the HDD finally had to get used and it blew up.

As to the recovery, DO NOT WIPE THIS DRIVE. Just pop it into some drive case and see if the files you need are there. Forget the OS and apps, just your files are important.

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Data retrieval...

Thanks - I have bitten the bullet and ordered an new machine as all pointed to the demise of this unless a chunk of money be spent... One last question - do you have any links/references to how to - Just pop it into some drive case and see if the files you need are there... is this a piece of kit i need? thx... looking forward to starting it all again though will stick to W8.1!!

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Re: case

That's also called 'external enclosure'. Buy one that's compatible with your disk: IDE/SATA, 3.5/2.5", USB powered/external power.

Kees

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MS wash their hands...

Thx... I have spoken to Microsoft today who have firmly passed the responsibility to HP saying it is because their machines have not all been designed to take the upgrade and it is up to them to sort any issues... surly there should be some indication or step to indicate this to customers in the download pricess.. very unimpressed!! Will be in touch with HP and see what they have to say... not hopeful!

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Here it was just the HDD

You will cringe at the results at http://www.cnet.com/forums/discussions/hdd-reliabilty-for-2014-is-out-scary-634896/

Since MSFT doesn't make that stuff they can't be responsible for outcomes like this.

I'm sure everyone has stories of PC meltdowns to share but it only leads us to a rather upsetting conclusion.

"We only lose what we don't backup."

In this case however some files may be salvageable for under 20 bucks.

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That's a Carly Fiorina "Special"

HP was demoralized during her time there and quality became quite lax.

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