It would appear that you may be choosing the wrong option during the restore. I am not sure it would be the same but I have a Compaq laptop that I have restored with out any issues, there maybe an advanced tab or something to this effect to start the destructive restore and not just run repair on the current install. Most of the restore options do point mainly to just repair because people could inadvertently reformat and reinstall with out really wanting to.
Hi Everyone
I hope someone can help........ About 6 months ago I bought a Compaq Presario C500. It is Vista Basic......... It did not come with any discs only a Recovery programme which you download to dvd in case you need it.
I now want to clean my drive and return it to as it was when I bought the computer.
This does not seem possible...... The recovery disc only seems to return the computer to a previous state and does not repair any of the problems with the computer....
Any Ideas
Thanks Mike

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