We don't reply, and the email-bots can harvest it.
Can you start in Safe Mode? If so, try System Restore from there, or, from the Safe Mode main screen, "Last known good configuration".
a friend has a compac laptop (no warranty) which picked up antivirus IS which i can;t delete and seem to window to block access to system restore , how can delete this or do a restore anyway. steve phoenix az firstname.lastname@example.org