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Comp USA Warranties - Are we left out in the cold?

by jthrock / December 16, 2007 12:46 AM PST

I never ever buy extended warranties, especially on computers. However this summer I picked up a display model of a pretty old HP Digital Entertainment Center Z556: I got it for $800 and a free 2 year Warranty from CompUSA.

I've actually had to take it in 3 times to get fixed, first the HD died, and the video card crapped out twice already. Not too big of a deal since I had the warranty. But now that CompUSA is going out of business am I totally screwed?

I would assume that there isn't anything I can do, is there anyone that knows how long compusa might still be upholding their warranties? I'm sure this effects some one else up there.

I guess this just goes to show even more why extended warranties are stupid.

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I found this...
by erier2003 / December 16, 2007 1:01 AM PST
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by jthrock / December 16, 2007 4:32 AM PST
In reply to: I found this...

Wow, thanks!
I reposted it here just in case something happens to that link.

"Technology Assurance Program (TAP). The extended warranty program will be honored for all CompUSA customers who have already purchased extended service contracts. Assurant Solutions, a third party service provider, manages the TAP program. If you do not have a repair issue, no action is required by you. For customers with repair issues, please contact Assurant directly at 877-520-8324 to be provided with instructions on how to get repair service for products under TAP according to the terms and conditions of the warranty purchased. You can also get this information online from Assurant by visiting: "

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just great...
by mementh / December 16, 2007 5:43 AM PST

i bought a new computer from compusa.. and this.. its the leo effect in magnified proportions.

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on the good side..
by James Denison / December 16, 2007 4:08 PM PST
In reply to: just great...

...after January look for computer stuff on EBay and it will be awash in things from Compusa for cheap prices. Last time when they shut down stores I was getting copies of Vista Basic for $30-40, XP in box for half the store prices and most came with Compusa stickers still on them.

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eBay and software
by commorancy / December 16, 2007 6:29 PM PST
In reply to: on the good side..

I'd also be careful of purchasing software through eBay, though. There are also very good looking counterfeit copies roaming around. So, some enterprising scammer on eBay could state that the item was a closeout from CompUSA only to find that the copy is (after you received it), in fact, counterfeit. Be careful.

Brian W.

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COMPUSA someone is a liar
by dpl2112 / April 12, 2008 3:10 AM PDT

Well I just had to go to a compusa for a phone warranty problem , Quote "We don't have any information on any old{pre-changeover} warranties, sales, customers" Well then how am I getting emails, junk-snail mails from you, Compusa ??? If you don't have any of the old sales liabilities Looks like new management/owner is pulling a "we want your business just not your problems" that we made for you. Good Buy COMPUSA your just lost even more sales, I was there to get phone fixed and buy a 17 in hp t7700 4 gig laptop , about $2,000 w/ 3 year WARRANTY

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by Natronx / April 13, 2008 3:38 PM PDT
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When are they going out of business?

I thought CompUSA was going out of business? I just went to a CompUSA last weekend, no mention of any goings out of business there.

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by PortVista-190953130350169 / April 14, 2008 3:45 AM PDT

Ah ok looks like the store by me was bought by Systemax.

From wiki: On January 6, 2008, a month after CompUSA was sold to liquidators, Systemax (TigerDirect's parent company) announced their purchase of 16 CompUSA locations as well as the brand, trademarks and e-commerce business.

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