Now at 3 years and just the usual outages during severe weather. I know some that think this is a Nine Nines service and will explode when it goes down for a day.
The only way to get escalated service that is nine nines is to move from consumer to a business account.
Bob
After having no e-mail access for hours yesterday (10/28), I spoke to customer service last night at about 9:00. I was told that the migration process Comcast was working on was expected to be completed in a half an hour. Six hours later I again called their customer service and spoke to ?Meeko? ? I had to ask for his name as he didn?t provide it. He told me that he had no idea when e-mail would be restored so I informed him that I expected a credit for the downtime. He informed me that this wasn?t possible so I then asked to speak to his supervisor. He placed me on hold and I waited and waited until it was clear that I was being ignored. I realize that this level of customer service probably should be expected for a utility that has a near-monopoly on broadband service in my area but I find it troubling nonetheless - I pay well over a $100/mo for broadband and (boxless) basic TV access and expect some responsibility when its called for. Anyone else suffering through this?

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