Sorry to hear you too are having issues with Comcast. In our nieghborhood 17 of th 30 homes are having issues that have been reported over and over again for months. It's like the employees have no pride in their work - cause they're the only cable group in town. I had a technician tell me one day when he was here to troubleshoot my problems that he could not replace the little black box - because he had turned the ticket over to the maintenance group to track the problem. I ask if he had a black box on the truck and his reply - yes.....but you'll need to call and open up a ticket because I have already closed this one out. I was so frustrated and here I sit two weeks later same issues, and no one that will take the time to actually track down what this issues are in our neighborhood. They are such a dis-jointed organization - the left hand doesn't know or doesn't want to know what the right hand is doing. I sure wish I knew where CUSTOMER SERVICE went............