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Comcast connection Problems

by xeno2d / October 20, 2006 12:33 PM PDT

My internet just loses connection randomly in random intervals. The power on my modem is on all the lights go out except the power and i have to wait for my connection to return.
I do use a router but it does it regardless. Hmm it mainly does it during online games,but it has lost connection when just browsing etc. Oh and my old modem was a surfboard model Xxxx i forgot exact model whatever they provided in like 2001.
I just recieved a new one Touchstone telephony modem
(i just had comcast broadband phone installed) that allows your phone line to be run through modem. Which solved the problem for a short while.Im thinking it could be a virus maybe ive heard of trogan or dialers causing symptoms along these lines.

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I don't think it's an infection...
by John.Wilkinson / October 20, 2006 2:04 PM PDT

When both the PC and Cable lights go out it's usually a sign of a bad modem. Check if there is a reset button on it. If not, try unplugging it for 20 minutes or so and then plugging in back in. (Power, that is.) If the problems continue I would request a new modem since they provided it, likely at a charge to you. It's also possible that their service is on the fritz...they can reset the modem remotely, so a bad signal could conceivably do that for periods of time. Either way, I doubt it's a problem with your computer since that wouldn't result in the loss of a connection between the modem and the cable service. (That light should not go out.)


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im getting the same thing
by Marc936 / October 22, 2006 1:45 PM PDT

its really frustrating, i cant play a pc game for more than 10 minutes without getting disconnected, my friend had the same problem with comcast and when he switched to SBC there was no problems, i am thinking about doing the same because a technician came in 6 times, each time they were explaining that there shouldnt be any problem, but yet there still is

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