Windows Legacy OS forum

General discussion

colour problems.

by butchbutler / April 2, 2011 12:06 AM PDT

My computer is a UNIKA,also produced as GATEWAY, running on Windows 98. When I was using it it went into safe mode.
The only way that I could get it out of safe mode was to uninstall the total program and download the orignal Windows 98 disk that was supplied with the computer when it was new.
However when I restarted it I found that the colour format is set at 16 colours and I am unable to change it to 256 colours.
I have tried changing it following the on screen help pages but it seems to be locked on 16.
I would appreciate any help to solve this problem.

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Re: colour problerms
by Kees Bakker / April 2, 2011 12:25 AM PDT
In reply to: colour problems.

That's an easy one. You not only need to install the original Windows 98, but also the original drivers that were supplied with the computer when it was new. Unless, of course, a new video card was installed on it somewhere in the past ten years. Then you install the drivers that came with that new card.


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Colour problems
by butchbutler / April 3, 2011 11:05 PM PDT
In reply to: Re: colour problerms

Hi Kees.
Many thanks for your information to solve my problem.
I am not fully computer literate, being 78yrs of age.
I note that you say that I should install the original drivers that were supplied when new, without success.
I have tried installing the drivers that I had with the computer but I don't know if I was successful.
Could you please tell me from the list below, the driver that deals with colours and I can try again, they are.
Lotus SmartSuite
Biostar for Intel Chipset Mainboard
BitWare for windows
WinPhone Phone tools
Unika Reinstallation Disk Petium 111
and two Floppy Disks.
Start up for Intel Pentium 111 450MHZ
BTC CDRom Driver for Dos Setup:CD Expess Version 2.9.
I realise this will take up your time, but it would appreciated.

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Re: colour problems
by Kees_B Forum moderator / April 3, 2011 11:21 PM PDT
In reply to: Colour problems

Not really clear.

I would have expected that the Unika reinstallation disk contained everything needed, including Windows, and the (Biostar) chipset for the Intel mainbord and all other drivers. But you said you reinstalled Windows from the Windows CD that came with the PC. So it's not clear what's on the Unika reinstallation disk.

If fact, it's not even clear if you have 'onboard video' (meaning: on the motherboard, and then the biostar CD seems the disk to use) or a separate videocard (then the driver might be on the reinstallation disk, or you might have lost it).

If you can't get it working yourself, see if somebody (family?) more computer-savvy can do it for you. If they can't either, your options are to find a repair shop to do it or to take the big step and buy a new PC. A PC that came with Windows 98 surely is old by now.


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colour problems
by butchbutler / April 4, 2011 8:51 PM PDT
In reply to: Re: colour problems

Hi Kees.
Thanks for your prompt reply regarding my problem.
I will try going back to square one and have another go.
I have a more modern computer running Vista, I just wanted to get the old one running for my wife to use.
Now that I know that the problem is the driver, I think a friend may be able to fix it.
Thanks again for your advice.

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Well lets see if we can fix it.
by Wes_V / April 5, 2011 7:33 AM PDT
In reply to: colour problems.

Hey Butchbutler,

I wish you would have come here BEFORE you reloaded
Windows. It's totally unnecessary. I'm a bit confused
when you say that it went into safe mode. You can't
be in Windows normal mode and have it switch. Something can happen when your in normal mode and then when you reboot it restarts in safe mode. Is
that how it happened to you? Is the machine now
running in normal mode and stuck at 16 color? As a
general rule there two things that cause your problem. Either you or your "Plug and Pray system
selected the wrong monitor and/or the wrong video
card. So lets look and see how your Device Drivers
are or aren't loaded. Start "Control Panel" Find the
"System" icon. (it's a Monitor sitting on a keyboard
with a mouse on the right side) Double click your
mouse on it. That starts "System Properties" There
are 4 tabs at the top. Select the "Device Manager"
tab. Now your looking at all of the installed device
drivers. The right ones and the wrong ones. If there
are any yellow exclamation marks, those are the wrong
or no device driver installed for the device
function that it's next to. I'm going to stop here
and let you go do all of the above. Then get back
to me with the results. Then I'll know where to take
you from there, Ok? And whatever you do don't feel dumb. Trust me, we were all where you are, once upon
a time.


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colour problems
by butchbutler / April 7, 2011 12:06 AM PDT

Hi Wes_V.
Thank you for your tips regarding my problem.
Let me put you fully in the picture regarding this.
The computer is the one that I started with, I got a new one a few yrs ago that is running Windows Vista, and I am on the internet with a BT Home Hub.
I was hoping to connect the old machine to the BT hub,I purchased an ethernet lead a ethernet to usb adapter but when I ran the BT start up disk it did not recognise any device on the computer.
I purchased an Ethernet PCI Lan Adapter complete with the Driver and fitted this.
It was at this point that the machine went into Safe Mode and I uninstalled the Windows Disk.
On rebooting the computer I ran the BT disk but it would not run because the screen resolution was not high enough, it is set at 19 colours and I can't change it to 256.
However since reading your posting I have done what you suggested, I found that the icons that were flagged were, PCI Ethernet Controller, and PCIC or Compatable PCMCIA Controller.
I have deleted both of them and removed the PCI Lan Adapter from the computer but I still fail to alter the colour to 256 colours.
I hope this will give you a clearer picture of the situation.
The idea was to get the old matchine on line for my wife to use.
Thanks again.

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You have more problems than you think.
by Wes_V / April 7, 2011 8:45 PM PDT
In reply to: colour problems

Because you did the big no no when you reinstalled Windows you lost any and
all of the Microsoft security updates. Although Microsoft will still scan
your machine and list the updates, they no longer supply them. So your dead
in the water from Uncle Bill. I'm thinking, if you live somewhere close
I'll be more than happy to fix it for the wife. I have all of those updates
and I can fix win 98 in my sleep. And I'll do it just for kicks. I am in
Claremont, California, where are you at? All you would need to pay for is
the shipping to and fro then we're home free. I'm a retired electronics
design engineer with more years of experience than I care to remember.

What do you think about my offer? should only take me a couple of days.
If I don't have everything that it needs then what it needs was never
made. I'm an old guy and live alone. My house is wall to wall old computers.

The first computer I bought was a Dell 386, and it was the last one I bought
from a vendor. Everything after the first one I built my self. Me I trust, it's
the rest of the world I worry about. Let me know what you want to do.


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colour problems
by butchbutler / April 7, 2011 11:38 PM PDT

Hi Wes.
Thank you for giving me the bad news news.
I live in South Wales UK. so I don't think it would cost effective for you to solve my problem.
Thanks a lot for your advice it has been appreciated.

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OK so we don't get to do it the easy way.
by Wes_V / April 8, 2011 5:30 PM PDT
In reply to: colour problems

It well be long and slow but we can get there. We can do some things to
repair Windows by working from DOS. That's why I still use Win 98, it was
the last version of Windows that supported DOS at the DOS level. I should
have guessed about your location from the way you spell colour/color. One
of those differences between English english and American english. Before
we go forward, tell me as much as you can think of about yous machine.
Specs and things like hard drive size, does it have a 3 1/2" floppy drive
and maybe a CDrom drive. Does the mouse and key board use PS2 or DIN
connectors? All that kind of info. It will also be easier and faster if we
use e-mail to e-mail and leave C-net out of the loop, if that's Ok with


Note: This post was edited by forum moderator to remove exposed email address - the forum PM system is safer on 04/09/2011 on 9:14 AM PT

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Two things...
by John.Wilkinson / April 9, 2011 2:13 AM PDT

1.) Posting your email address in a public forum is an invitation for spam.

2.) We prefer threads be continued within these forums. From the forum policies: "All queries are answered in the forums and not answered by email, so that everyone can benefit from the replies and its content."


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Re: Two things...
by Wes_V / April 9, 2011 5:19 AM PDT
In reply to: Two things...

Thanks John, I don't know where my head was. The reason for
giving him the e-mail address and for bypassing CNET is the
complexity, time required and the amount of software that I
will need to send him. I have all of the Microsoft security
updates that he needs and Microsoft stopped supporting.

I didn't think everyone on the forum will want to monitor the
number of exchanges that it's going to take to get his machine
going again. I also don't know if there is a way to send him the
software through CNET. Might you have a suggestion as to how we
two could connect so as to avoid clogging up CNET?

Oh yes, while I'm at it, is there a method to not receive e-mail
notifications of my posts and my replies to posts of others and
continue to receive them for posts made by others and their answers
to mine?

Thanks again,


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Hey Wes...
by John.Wilkinson / April 11, 2011 11:38 PM PDT
In reply to: Re: Two things...

Quick notes:

1.) Though it's ultimately up to those involved, as a general rule I don't recommend accepting software from others as there's always a risk of malicious content. It can be very valuable at times if the software's legally redistributable yet currently unavailable from the usual sources, but I should give you a heads-up that links to unverified downloads are typically deleted in the forums out of an abundance of caution, so that's definitely something you'd want to do via email 'at your own risk.'

2.) I recommend members enable the Private Message option through your CNET profile and begin communication through that. You can always share email addresses with each other and then continue using email, but it is a safer start than posting the address in an open forum. Note: the PM system accepts text only, so any files would have to be transferred via email unless you upload them to a file hosting service and share the link.

3.) Over the years, I've seen that no matter how unique or obscure the issue, someone else always seems to have the same problem at some point. Not sure if anyone else is monitoring the thread, but if they are they're interested in it for a reason - might help others sooner rather than later. And I wouldn't worry about clogging up the forums - that's what they're here for. Happy

4.) There's a current limitation/bug in the Tracked Thread notification system where you're notified of your own posts. There are plans to correct that while also letting you customize how notifications are received, but I'm not sure when we'll be seeing those updates.


P.S. Sorry for not responding earlier - I failed to track the thread and didn't see your reply until after I received your PM.

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