And always try formating another card in the camera.
It is possible that cuddlecam doesn't use a standard image file on the card and expected owners to download via a cable. But with no URL, I can only guess.
Also, did you ship them that card and reader for testing?
Bob
Lexar 128 compact flashcard installed in Cuddeback trail camera. Used Sandisk Imagemate 12 in 1 to download to 2000xp. Horizontal color bands appear in images . Cuddeback tested camera ok no problem.
what is at fault?

Chowhound
Comic Vine
GameFAQs
GameSpot
Giant Bomb
TechRepublic