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Question

cnet video popup

by vincePm / September 12, 2016 10:47 AM PDT

How can I stop the cnet video from popping up every time I go to cnet.com?

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All Answers

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Answer
Good question.
by R. Proffitt Forum moderator / September 12, 2016 10:53 AM PDT
In reply to: cnet video popup

So far I find that I can stop the autoplay but not the pop. For now I wait for others to note this and a change in settings.

Anyhow, I'll alert this one for the grand master.

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Answer
What pop-up?
by Oldartq / September 12, 2016 11:21 AM PDT
In reply to: cnet video popup

I haven't notice. Is it advertisement?

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Pop-ups
by vincePm / September 12, 2016 11:36 AM PDT
In reply to: What pop-up?

I think they are usually product reviews, but I close them right away so I'm not sure.

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Just in case.
by R. Proffitt Forum moderator / September 12, 2016 11:26 PM PDT
In reply to: Pop-ups

Let them pop up, if they play, click on the AutoPlay tag/link to stop that. Then close it.

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Answer
Can't Stop Them Now
by EscapePod / September 13, 2016 5:34 AM PDT
In reply to: cnet video popup

Today, they can't be closed. I can still pause them, but there is no longer an "X" in the upper-right corner to close them. EXTREMELY annoying.

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Hi EscapePod,
by Lee Koo (ADMIN) CNET staff/forum admin / September 13, 2016 10:29 AM PDT
In reply to: Can't Stop Them Now

Within the video play itself on the top center you will see the text "Autoplay: On" if you click on the "On" it will toggle to "Off." Once you turn off the autoplay it should not automatically play the video automatically anymore. And it should persist as long as your browser cookies aren't deleted.

Let me know if that works for you.
Thanks,
-Lee

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Hi EscapePod,
by Lee Koo (ADMIN) CNET staff/forum admin / September 13, 2016 2:14 PM PDT
In reply to: Hi EscapePod,

I see what you are saying as the "X" to close the video player when it is anchored to the bottom right hand corner is missing. I just talked to our product folks and this is a bug and will be fixed shortly. We apologize for the inconvenience!

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Update: The "X" is fixed now.
by Lee Koo (ADMIN) CNET staff/forum admin / September 13, 2016 4:47 PM PDT
In reply to: Can't Stop Them Now

If you still have "Auto play" set to "on" you should see the "X" which will allow you to close the video player box.

If you don't want to see that video player box, I would suggest turning "Auto play" to off and you should see the player when you scroll down further on the page.

Let me know if that works for you.

Thank you and we do apologize for the inconvenience!
-Lee

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Answer
Hi vincePm,
by Lee Koo (ADMIN) CNET staff/forum admin / September 13, 2016 10:26 AM PDT
In reply to: cnet video popup

Can you give me a link to a CNET page as an example?

I know that our team has been making some changes to our site in regards to the video player.

Right now as I see it, if you have the video player "Auto play" turned to "Off" and scroll down the page you should not see the video player sitting on the right hand bottom corner of the page anymore. Previously if you had it auto play turned to "Off" when you scrolled down further on the pagethe video player would dock on the right hand bottom corner.

If you have the video player set to Autoplay "On" the video will automatically play and when you scroll down the page, the video will anchor itself on the bottom right hand bottom corner and continue playing.

Try turning off the autoplay and let me know if you still see the video player popup on the bottom right corner.

Thanks!
-Lee

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Found the problem?
by stephenlangtonriley / October 2, 2016 1:56 AM PDT
In reply to: Hi vincePm,

I have firefox and don't use full screen mode, that is when I have the annoying pop up appear. As soon as I switch to full screen mode it goes, it has been driving me nuts as it covers the text I am trying to read. Hope this helps ge rid of it as I have a desktop column with frequently accessed programs and I want be able to have them available while I surf.

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Correction
by stephenlangtonriley / October 2, 2016 2:04 AM PDT
In reply to: Hi vincePm,

It was the change between full screen and standard or back that gets rid of it. So anyone with the problem, you switch and it goes, annoying work around but good enough until a permanent fix is found.
Steve

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popup problem CNET News
by BobCnetuser / December 6, 2016 11:20 AM PST
In reply to: Hi vincePm,

Popup also a problem for me 12/05/2016.
In CNET News, I click on any news story and a video popup happens in the lower right corner. Mostly another CNET news item. I do have autoplay turned off, so they don't play, but extremely annoying. I can click on the "X" and the popup goes away.
But please stop this behavior on your website.
Using latest Firefox browser, Windows 7 Enterprise.

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Thank you for reporting this Bob.
by Lee Koo (ADMIN) CNET staff/forum admin / December 6, 2016 11:46 AM PST

This is a site bug that will be addressed very soon. That video player on the bottom right corner should not show up at all if you have the video autoplay set to "off". Hang in there and we apologize for the annoyance.

Happy Holidays,
-Lee

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Bob, we have addressed this issue...
by Lee Koo (ADMIN) CNET staff/forum admin / December 9, 2016 10:50 AM PST

Please check it out now. If you have the video autoplay turned off, you should no longer see the video player anchored on the bottom right hand corner. Let me know if you still see it.

Thank you,
-Lee

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Answer
Update: we have a bug in our video player
by Lee Koo (ADMIN) CNET staff/forum admin / September 14, 2016 3:54 PM PDT
In reply to: cnet video popup

Hey everyone,
I just found out that we have a bug in our video player on our news articles where it is not honoring your settings on the auto play. Even if you have it set to "off" the video will still auto play the video. Sad

I do apologize for this. We hope to have it resolved soon. Again I apologize for the inconvenience and frustrations that this may have caused.

-Lee

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Bug in our Video Player - Seriously?!?!?
by JosephLong64 / November 23, 2016 10:47 AM PST

Your Video Player AUTOMATICALLY STARTS and at Maximum Volume Every time I visit your site!
Not being dramatic!

I've visited CNet since before the new Millennium!
I'm closing my account at year's end, if this isn't resolved.

I'm a developer and I also direct others to CNet.
That will end.
And by reading different Forums, I am NOT alone.

I'm assuming this is a FEATURE since you are now owned by CBS and that you have no intentions of making a change.

Don't contact me! Just fix the issue! I don't want to hear how you're developers are working on it.

All that said, if you have no intention of addressing it, feel free to share that! It would save a lot of us some time in making our decision.

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So this is a feature??
by raven250 / November 27, 2016 5:51 PM PST

Well said! This annoying "feature" is about as welcome as the folks who show up at my door around dinnertime to save my soul!

In Firefox on my Mac, it just opens as a black box taking up almost a quarter of my screen. It doesn't play, and can't be closed or even moved, even with my ad/cookie blockers turned off.

Running out of patience!

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Auto Play Video Popup still not fixed
by jayfchan / January 25, 2017 1:37 AM PST
In reply to: So this is a feature??

This is a REALLY ANNOYING bug/intrustion. Please shut it OFF!!!

For months now, the video player pops up automatically in my Firefox browser. It doesn't appear to honor the setting if I select Autoplay Off, because the next time I open my browser, the video's back to autoplaying again.

And, to make matters worse, even now still, oftentimes, there doesn't appear to be any X button in the upper right corner of the video player to manually close it out.

CNET, you've had plenty of time to fix this, as it's been going on for months!!! FIX IT!!!!

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Re: autoplay
by Kees_B Forum moderator / January 25, 2017 1:56 AM PST

Just asking:
- Do you happen to do anything special with your cookies, such as refusing third party cookies or cleaning cookies regularly or running in private mode?
- If you visit the site in Internet Explorer, Edge (if you have Windows 10) or Chrome (free to try), does the Autoplay Off setting work then?
- If you make a new Windows user account (a local account in Windows 8 or 10 is fine) and run Firefox there with everything set to fully default, does the Autoplay Off setting work then?

Since it works with me, it seems possible it's some special thing with your Firefox that causes your issue. The questions above serve to research that idea.

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Fix it or I will stop visiting cnet.com
by spadeskingtx / April 27, 2017 9:29 AM PDT

So clear from the postings you knew about this summer of last year. This video is still popping up on my screen every time I visit cnet.com. It is really irritating to have this start playing blaring through my speakers as soon as I visit site. I click the autoplay thing to try and turn it off but it still does every time I open up cnet. If not fixed by Friday I will cease visiting the site, add cnet to my spam filters so I never see the emails because I cannot click on any articles in there anyway without having videos shoved down my throat!!!!!!

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Thank you for your feedback, spadeskingtx.
by Lee Koo (ADMIN) CNET staff/forum admin / April 27, 2017 9:51 AM PDT

We knew of a bug at that time that wasn't honoring the autoplay play setting once it was set to "off" and we have since fixed it.

When you turn the video autoplay to "off" our site sets a cookie in your browser to remember your preference to not autoplay videos and that setting should persist as long as your cookies are not deleted from your browser.

Once you turn "off" the autoplay it should remain off throughout your visit at CNET as well as when you return the next time, so long as your cookies are not deleted. Please let me know if that's not the case for you?

Thank you,
-Lee

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Pop up not fixed still its been over a year?
by SamRetNavy / July 4, 2017 3:23 PM PDT

Im trying to read the home system review and the screen still has the box that follows the right lower corner? How hard can it be for your people to just remove or fix it? I mean really. It blocks alot of things i want to see. There's NO reason that I have to fight with it to read your pages? I can't make it go away....Why can't you?

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Only one solution that always works
by spadeskingtx / July 4, 2017 7:29 PM PDT

I tried everything. Finally surrendered and as new emails came in I hit unsubscribe until I finally stopped receiving any emails to trigger interest and cause me to visit a page that would try to bully me in to watching videos I had no interest in. Thing I really hate about these is when you casually hit a link thinking you will read an article in a few minutes and the video starts blaring announcing to the whole world you just loaded a video. Embarrassing, and if you quickly loaded multiple windows thinking you would read through the articles one at a time you could end up with multiple videos and/or hear a video but not know for sure what window it was in.

I missed CNET for a while but now never give them any thought. I am actually surprised I got this email notifying me of this update. Guess I got some more unsubscribing to do. LOL

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