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General discussion

CNET/VersionTracker

Dec 16, 2009 8:35AM PST

Computer & system: Mac Pro (Dual-core Intel Xeon) running Mac OSX 10.6.2.
I would like to ask a question. I've been a member of VersionTrack Pro for over 10 years and this year was notified that CNET had taken over. I am having problems since I changed my e-mail address this past weekend: I can sign in to my account and check everything but can not check my computer against my VersionTracker Pro account. I also see that VersionTracker Pro only checks to Mac OSX 10.5. Can anyone help me with this problem?

Discussion is locked

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Just to check in...
Dec 28, 2009 4:45AM PST

I had requested that the TechTracker team respond to your inquiry, but unfortunately the support team does not seem to have done so. If you have not received a response by mid next week, once the team is back from the holidays, I will submit another request on your behalf. In the mean time, my only suggestion is to try changing your registered email back and trying to run the scan again, a potential solution if the database was not correctly updated.

Regards,
John


P.S. VersionTrackerPro is no longer being developed and is being replaced by TechTracker, a free alternative. At this time, I do not know what kind of support will continue to be provided for VTP, if partial refunds will be offered, etc, though I would encourage you to ask Customer Support once you reach them.

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Just to check in...
Dec 28, 2009 5:13AM PST

Thanks John for your information. I finally corrected my problem, I forgot to update Version-Tracker file in my mac, once I did that all worked. I will check with customer service even if they never contact me about the new service with TechTracker. Thanks again

****

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VersionTracker Pro support
Jan 5, 2010 3:00AM PST

Hi ****,

I'm sorry we missed you on this one!

FYI: The CNET TechTracker forum is not intended for VersionTracker issues, so to contact VersionTracker Support directly in the future you will want to use the support page you previously used: http://support.versiontracker.com

Regards,
CNET TechTracker Support