Is there an issue that the members in this forum, or the representatives standing by via the Customer Support Center (link at the bottom of the page) can assist with?
John
Has anyone managed to get the PLUS version to work?
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Has anyone managed to get the PLUS version to work?
Discussion is locked
Is there an issue that the members in this forum, or the representatives standing by via the Customer Support Center (link at the bottom of the page) can assist with?
John
I upgraded to the Plus version several weeks ago and the program and website continue to tell me I have not registered any computers or upgraded. I can't get CNET to respond to any requests for assistance and can't get my money back.
Hello Starsreader,
I just responded to the only support request, under your account, available in our system.
The message you are receiving usually means your computer is listed under another email address you may have registered with CNET.
Regards,
Jamie
CNET TechTracker Support
Jamie, Thank you very much for your assistance! You got everything worked out!
I upgraded to the Plus version a couple of days ago, did the download, registered, and it is not working for me either. In fact, I've downloaded and reinstalled a couple of times. Only the free version appears to be installed. CNET_TechTracker_2_Setup was the exec file provided. Is this the right file? Why isn't TechTracker Plus being installed? I'm running Vista with SP2 on a Sony Vaio.
I'd appreciate any help I can get. This program looks to be just what I need.
Hello,
For anyone having trouble with their TechTracker Plus features, please take note of the following:
TechTracker Plus is not a separate download, but is enabled by combining your paid Plus license with your TechTracker software, via our servers.
To update your computer with your CNET TechTracker Plus subscription. Please take the following steps:
1. Log out and then back into www.cnet.com/techtracker
2. Run a scan with CNET TechTracker by single-clicking on the TechTracker icon in your Windows launch bar, and selecting "Scan now"
3. When the scan completes, a yellow bubble will pop up. Click on this bubble, or - if you missed it - single-click on the TechTracker icon again and select "Go to my CNET TechTracker page"
4. Re-fresh your CNET TechTracker page
You should now see the "CNET TechTracker Plus+" logo on your results page, as well as the other Plus features which come with your account.
(Note: Very rarely, you'll need to repeat these steps one more time to show the Plus features.)
Regards,
Jamie
CNET TechTracker Support
I still do not see a "Plus" account, and am getting fed up wasting my evening on this issue.
Steve