As mentioned on this thread back in January 2014, many software titles on our site do use the Download.com Installer, and during the process, the Download.com Installer does show offers for additional, free applications provided by our partners. Some individual software publishers include such offers in their own installers too.
All offers, whether included in the Download.com Installer or in individual publishers' installers, must conform with our security policies prohibiting malware, and must also provide a working method to decline or opt-out of them during the download.
You are never required to accept any offers in order to complete a download, but you will want to keep a close eye out to be sure you see and have a chance to select the decline or opt-out option for any third party offers you do not want.
Although you cannot avoid using a software publisher's own installer when downloading their program, if you prefer not to use the Download.com Installer, you can simply click the Direct Download Link that is provided on all Installer Enabled product pages.
Read more about that option here:
For more detailed information on the Download.com Installer, please visit the following resource:
If you would like us to re-test any particular download, please send us a report by filling out the form on the following page:
In the "Description" section of the form, please be sure to include all of the following information:
1. The link to the Download.com page for the specific software you downloaded
2. Which specific link or button on the page you clicked to start the download
3. What operating system you are running
4. What browser and which version you used to download
5. What country you were located in at the time
6. What antivirus software you have installed, including version number
7. The specific flags, warnings, or detections you saw, and/or the names of any additional programs that were installed
When you are done filling out the form, click the "Submit" button. You will receive an automated confirmation email right away, and a message from our support team will follow, usually within 24 business hours.
You can access the support contact form, and our FAQ section, by clicking the "Download Help Center" link at the very bottom of any Download.com web page (in the "More" column there). From any FAQ page, just click the "Submit a Question" link in the upper right corner to go to the contact form.
If you have any trouble uninstalling unwanted applications from your machine's Control Panel, we recommend using one of the programs listed in our uninstaller software category:
You will then want to remove or disable any unwanted add-ons or extensions from your browsers, and may need to reset your search and/or home pages as well.
If you need any further assistance with those steps, please see the following page for additional instructions for the most common browsers: