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Question

CNET site videos do not play on my new Win 7 64-bit PC.

Dec 1, 2014 3:24AM PST

Video on Youtube, USAToday and other sites all appear to work fine. CNET videos do a countdown, but then display a cycling circle and nothing ever plays using (Chrome v 39.0.2171.71 m). When using (IE v 8.0.7601.17514) it gives a "Stack overflow at line: 2057" or an "Out of memory at line: 833" error message depending upon whether I'm running a 32-bit or 64-bit version of IE.

This is a new Dell Optiplex 9020 office PC running Win 7 (64-bit). Have installed Java 8 Update 25, but have to maintain Java 6 Update 17, as one important office application will only work properly with that version.

Adobe Flash Player 15 is also installed along with Adobe Shockwave Player 12.1.

Any ideas?

Discussion is locked

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Answer
JAVA is not required.
Dec 1, 2014 3:28AM PST
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Answer
CNET Requires This Setting...
Dec 3, 2014 2:11AM PST

A few users have fixed the issue by doing this: Open the Control Panel, then double click on the "Flash" icon, select the "Storage" tab, then make sure there is a dot/tick next to "Allow sites to save information on this computer".

If that doesn't help, then you might try turning of "Hardware Acceleration" in Flash using the instructions below:

First, check if you can see the Flash animation (banner) without the system crashing at:
http://www.adobe.com/software/flash/about/

Don't worry, it's not a video, it shouldn't crash -- if it does, this won't fix your issue. If it works without crashing, right-click on the Flash animation (banner) and uncheck "Enable hardware acceleration" from the Settings panel. You should now be able to view the YouTube videos without crashing the computer.

And on Windows 7 computers, some folks are finding relief for your issue in Internet Explorer, by opening the Control Panel-Internet Options-Advanced tab.. Once there, place a CHECK mark in the box next to "Use software rendering instead of GPU rendering", then click on "apply", then OK.


Hope this helps.

Grif