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Question

CNET discussions and comments section.

by JKCDLC / April 17, 2014 12:32 AM PDT

Recently I stopped receiving discussion and comments in various Cnet areas. Is this just me or is this web wide. I use Comcast and have Firefox on laptop and IE8 on desktop.

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Clarification Request
Thanks for reporting this.
by Lee Koo (ADMIN) CNET staff/forum admin / April 17, 2014 2:10 AM PDT

Can you please tell me what you mean by "I stopped receiving discussion and comments"? Is it CNET email notifications of replies or likes to your comments or is it Forum tracked discussions that you stopped receiving?

Please let me know, so I can take a look.

FYI I am moving this discussion to the Forum Feedback forum.

Thanks,
-Lee

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Comments
by JKCDLC / April 17, 2014 4:05 AM PDT

Cnet cheapskates for instance, after the article there were comments by readers pertaining to the deal of the day - they are no longer there, Also other Cnet sites where "discussion" is available, no comments are showing up.
Thanks, Jim.

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ah gotcha...
by Lee Koo (ADMIN) CNET staff/forum admin / April 17, 2014 6:12 AM PDT
In reply to: Comments
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No comments.
by JKCDLC / April 17, 2014 8:26 AM PDT
In reply to: ah gotcha...

Hi Lee, I have been trying Cheapskates on different devices.
My normal machine is a laptop running XP pro with Firefox, I put Firefox on it about 10 days ago.
I have a desktop PC using XP pro and IE8.
Both of these I do not get the comments.
I tried on my BB playbook and did get the comments although pretty slow.
Tried on an old PC with XP home and IE8 and it initially did not show comments, then after about 5 minutes did.
I am using different anti virus software on all machines.
Jim.

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Solved.
by JKCDLC / April 21, 2014 9:34 AM PDT
In reply to: No comments.

I did not see any reply to my last post, however I have solved the problem by running some spyware / malware programs. I cannot say definitively what the problem was but I can now see the comments on both affected comps. The guide I used was the one to remove the Chitka virus by malwaretips.com.
Jim.

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Thanks for the follow up...
by Lee Koo (ADMIN) CNET staff/forum admin / April 22, 2014 7:22 AM PDT
In reply to: Solved.

sorry I must have gotten side tracked and never responded to you.

So to clarify, you are saying that the possible cause of you not being able to see the comments in article is because of the "Chitka virus"?

Thanks,
-Lee

Note: This post was edited by a forum moderator on 04/22/2014 at 5:11 PM PT

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Solution.
by JKCDLC / April 22, 2014 11:46 AM PDT

No, I said I used the routine of running various anti malware / spyware / virus programs which were used to eliminate the Chitka virus and this eliminated whatever was not allowing me to see CNET comments. I do not know what virus / malware etc was on my machines, just that it is now gone.
Jim.

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OK gotcha...
by Lee Koo (ADMIN) CNET staff/forum admin / April 23, 2014 2:21 AM PDT
In reply to: Solution.

Thanks, just glad you are able to see comments again. Wish I knew what it was that was causing this so I could tell others if it were to happen to them.

Thanks again,
-Lee

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