I emailed CMS Support with my problem. On Tuesday, they requested I change the destination paths from the full path name to just the root of the backup HDD (E:), which I did. I then ran several sync backups with the strangest result. This time, the Favorites folders on the C: drive (all empty) were copied into the My Documents folder on the C: drive. C: drive to C: drive?!? Why is it copying from and to the C: drive.
I emailed my results again to CMS Support, along with the BBPro log file and several screen prints showing the contents of these folders before and after, to prove the problem was real. The log file does not record enough detail and does not capture any C: drive to C: drive copying. It does however, include the start and end time stamp for each backup, which matches the time stamp of when all of the bogus folders were created.
On Wednesday they sent me a download link for the latest version of BounceBack Professional - ver 7.1.3 and asked me to try it, which I did. There were many changes to the user interface.
It still didn't work right. This time, it copied all of the empty sub-folders from the C: drive My Documents folder into the C: drive Favorites folder. Again copying C: drive to C: drive. So, this afternoon (Thursday) I emailed these results along with the log file and more screen prints back to CMS Support. I am waiting for a response from CMS Support.
Just to clarify - when I run the sync backup, it does correctly copy the specified files and folders from the C: drive to the external E: drive. The problem is that the program also does this other, unwanted copying within the C: drive folders. Once it does that, then the bogus folders will be copied to the E: drive the next time the sync backup set is run. I've not let it go any farther to see how it would continue to propogate. As it is, when this happens, I have to go back into My Computer and manually delete the bogus, empty folders.
Has anyone created a sync backup set using BounceBack Pro that works? I cannot get one to work correctly. Here is a brief description of my latest attempt and what happens when I run it.
I'm trying to sync 4 folders by using the full path names in both the source and backup path fields:
1) Windows Address book for OE6
2) All OE6 email files (.dbx)
3) Favorites for IE6
4) Sub-folder under Program Files containing my password program
When I run the sync backup set, it correctly copies/updates all newer files to the USB externally connected HDD (drive E:\). However, it also copies all of the IE6 Favorites folders from the main C:\ drive into the password program sub-folder on the main C:\ drive, but not to the external USB HDD. It just copies the folders, not the URL link files in them?!? Just 74 empty folders?!? The original Favorites (folders & files) are left intact.
This is on a desktop PC running Win XPPro with all current critical updates except IE7.