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CMS BounceBack Pro Ver. 7.0 Problem With Sychronization

Has anyone created a sync backup set using BounceBack Pro that works? I cannot get one to work correctly. Here is a brief description of my latest attempt and what happens when I run it.

I'm trying to sync 4 folders by using the full path names in both the source and backup path fields:
1) Windows Address book for OE6
2) All OE6 email files (.dbx)
3) Favorites for IE6
4) Sub-folder under Program Files containing my password program

When I run the sync backup set, it correctly copies/updates all newer files to the USB externally connected HDD (drive E:\). However, it also copies all of the IE6 Favorites folders from the main C:\ drive into the password program sub-folder on the main C:\ drive, but not to the external USB HDD. It just copies the folders, not the URL link files in them?!? Just 74 empty folders?!? The original Favorites (folders & files) are left intact.

This is on a desktop PC running Win XPPro with all current critical updates except IE7.

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Same Sync Problem With Ver 7.1.3 of BounceBack Professional

In reply to: CMS BounceBack Pro Ver. 7.0 Problem With Sychronization

I emailed CMS Support with my problem. On Tuesday, they requested I change the destination paths from the full path name to just the root of the backup HDD (E:), which I did. I then ran several sync backups with the strangest result. This time, the Favorites folders on the C: drive (all empty) were copied into the My Documents folder on the C: drive. C: drive to C: drive?!? Why is it copying from and to the C: drive.

I emailed my results again to CMS Support, along with the BBPro log file and several screen prints showing the contents of these folders before and after, to prove the problem was real. The log file does not record enough detail and does not capture any C: drive to C: drive copying. It does however, include the start and end time stamp for each backup, which matches the time stamp of when all of the bogus folders were created.

On Wednesday they sent me a download link for the latest version of BounceBack Professional - ver 7.1.3 and asked me to try it, which I did. There were many changes to the user interface.

It still didn't work right. This time, it copied all of the empty sub-folders from the C: drive My Documents folder into the C: drive Favorites folder. Again copying C: drive to C: drive. So, this afternoon (Thursday) I emailed these results along with the log file and more screen prints back to CMS Support. I am waiting for a response from CMS Support.

Just to clarify - when I run the sync backup, it does correctly copy the specified files and folders from the C: drive to the external E: drive. The problem is that the program also does this other, unwanted copying within the C: drive folders. Once it does that, then the bogus folders will be copied to the E: drive the next time the sync backup set is run. I've not let it go any farther to see how it would continue to propogate. As it is, when this happens, I have to go back into My Computer and manually delete the bogus, empty folders.

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Same Sync Problem with BBPro Ver 6.x

In reply to: Same Sync Problem With Ver 7.1.3 of BounceBack Professional

One more thing - when I first tried creating a sync backup set early last year, I was using ver 6.x. It had the same problem. That's how I got to ver 7.0. CMS emailed the download link as a "here, try this" answer to my problem.

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Just a nod to what I use.

In reply to: CMS BounceBack Pro Ver. 7.0 Problem With Sychronization

Not as many claims as bounceback but SYNCBACK does the trick for me.

Bob

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SyncBack

In reply to: Just a nod to what I use.

Thanks for the tip about SyncBack. I downloaded it and installed it on my desktop and laptop. I connected the external HDD to the desktop via USB, created the sync profiles I had been trying with BBPro, first ran the simulation and verified the list, and then ran the actual profile. It ran correctly and did not appear to perform any unwanted copying like BBPro did. I then moved the HDD to the laptop, created the same profiles on that machine, ran the simulation to verify the list, and then ran the actual sync. It ran without problem.

Great product and I love the price (free)! It doesn't have to look pretty... just work, and this product does.

Thanks again for the tip!

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You're welcome.

In reply to: SyncBack

It's amazing that a freebie outperforms (in my book) what we see for sale.

Bob

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