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Clouding problem with series 7 LED and BD -P1600 issues

by brouha / July 9, 2009 3:40 PM PDT

I recently bought a series 7 LED 55" TV. From the first day I noticed a clouding on all 4 corners of the screen and a large spot off centre. This is very distracting and really cheapens the quality. I currently reside in Australia, but I can see this is a world wide issue with Samsung and seems to be a serious one. At $5,700 (that's what we pay here) I should be getting a perfect picture. I have seen some pretty brazen replies from Samsungs phone service to other contributers of this forum. I am worried that this will not be resolved and I want to know if anything is planned by Samsung to resolve this with a firmware upgrade - soon. If not I am returning it and buying another brand.

I also bought a BD-P1600 and on the first run of the Blu Ray version of "Sin City" the player's audio dropped out throughout the disc AND the picture froze twice. On playing the Blu Ray version of "Full Metal Jacket" the picture shuttered throughout the disc along with audio drop out. I exchanged it yesterday for the BD-P3600.

After reading all these common problems with the LED and BD players (both the 1600 & 3600) I feel I may have bought some VERY EXPENSIVE lemons and may dump my Samsung products. I'm scared to death to even try to hook up either to the internet after all I've been reading. It's unfortunate because I have older Samsung products that work just fine. It's obvious they have rushed them to market and we, the consumer, are paying for their mistakes.

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Clouding problem with series 7 LED and BD -P1600 issues
by Samsung_HD_Tech Samsung staff / July 10, 2009 4:03 AM PDT


Thanks for posting your concerns.

In most cases, the clouding issues can often be resolved by adjusting the settings or having the unit calibrated. Since screen uniformity is inherent with LCD panels, and no two panels are the same, the chances that a firmware update fixing this isn't likely if you happen to have the issue. If it's what you feel is extreme, then (region dependent), we can have a tech take a look at it and fix it or you can exchange and try to see if you better results with a different unit.

"Extensive problems" on a world-wide forum can make small problems seem an almost certainty. Coupled with your experience so far, I can appreciate the trepidation.

Don't get me wrong - we want your business, but we also want you to be happy with your purchase. If you're not, do what's best for you.


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Looks like Samsung is OUTTA -HERE...
by brouha / July 10, 2009 7:28 PM PDT

Well after having the 3600 model for a few hours not only did it fail in sound and picture throughout 2 movies, it actually cut the sound off completely half way through one movie. I had to stop it and when restarted it forced me to the beginning of the disc. So much for the quality of Blu Ray disc players.

I've seen other LCD's that do NOT have clouding issues so for your company to be advertising a full dynamic range and telling me I have to turn down contrast, brightness or back lighting is not acceptable. I actually did adjust all these features down anyway and it is still visable in dark sequences especially in a letterbox format movie. Enough said for the quality of your TVs.

So...It's all going back and I would strongly warn anyone else who does not want to throw away their money or time to avoid Samsung products.

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Clouding problem also with series 8 LED
by rick.warfield / July 25, 2009 10:24 PM PDT

I also have/had clouding - but with the series 8 (model UN55B8000XF). The tech looked at it and diagnosed a bad circuit board which controls the LED function. I am now getting a new replacement with $400 rebate because of a price drop. No problem with my BD-P3600 Blu Ray player.

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