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Question

Closed Captioning not working on HBO GO

by Oct 10, 2015 6:12AM PDT

Hi!

I have a Samsung Smart TV (J5500) and I downloaded HBO GO a few days ago. However, Closed Captioning doesn't work at all.

The Smart TV supports 100% closed captioning because it works on Netflix and Hulu.

Any advices?

Thanks!

Discussion is locked

2 Posts
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Answer
That app is from HBO.
by Forum moderator Oct 10, 2015 10:13AM PDT

Call both HBO and Sam and ask when it gets fixed. Here I'm seeing some content with no captions. It's not an app bug but just content that has no captions. A few folk have a hard time accepting that not all content has been captioned.

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Answer
Re: HBOGO
by Samsung staff Oct 13, 2015 4:43PM PDT

If you are only experencing this symptom within HBOGO we would recommend reaching out to the app developer in regards to this.

--HD Tech

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