Samsung forum


Clear my Netflix name & password from Smart Hub??

by dallas7 / August 8, 2012 1:43 PM PDT

Last month I entered into the 30-day trail with Netflix. Upon first use of the Netflix app in my UN46D6000SFXZA I was prompted for and entered my login data. Thereafter the app no longer needed that data and connected to Netflix without challenge. Not satisfied with their service, I cancelled at the end of the trial.

I am unable to find anywhere in the Smart Hub interface where I can clear my data - obviously it's stored somewhere. I am reluctant to run the Netflix app fearing that they will consider that action to be my attempt re-starting the service. Or something to that effect where some one other than me would be able to do so.

I find there is a unique ID called "Netflix ESN" in the Settings Properties Detail but no apparent way to access it.

Where is my authentication data stored and how can it be cleared?

Thank you.

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All Answers

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Re: Clear my Netflix name & password from Smart Hub?
by Samsung_HD_Tech Samsung staff / August 9, 2012 1:45 AM PDT
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Still fuzzy on the Netflix thing.
by dallas7 / August 9, 2012 2:37 AM PDT

Thank you for the fast reply.
I'd rather not reset the entire Hub until I understand further:
"One requires opening Netflix..."
And then what?

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Re: resetting account
by Samsung_HD_Tech Samsung staff / August 9, 2012 3:01 AM PDT


You're going to think that I'm joking, but I'm not. Here's the procedure: open up the Netflix app and then press on the the control pad in fast succession the following sequence: up-up-down-down-left-right-left-right-up-up-up-up

Then after that series you should get a dialog box pop up; select deactivate.

If you want confirmation, here's the Netflix article:

As to why it's this odd series of button presses, I suspect someone at Netflix who developed the app for Samsung was a fan of retro video gaming because that series of button presses classically known as Konami code.

HD Tech

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Konami Rules!
by dallas7 / August 9, 2012 4:37 PM PDT
In reply to: Re: resetting account

Nope. Not thinking you're joking at all! This is the third time in my ownership of AV gear that I've been instructed to go Konami on a remote to re-configure or fix something. It worked like a charm. Now I can stop worrying that a guest or family member won't inadvertently reactivate Netflix.

BTW, rumor has it if you hit down instead of that last up you'll deactivate everyone in your current time zone. Happy

Considering this is a Netflix thing, I'm angered they didn't inform me of said procedure when I cancelled. Like a Web site where you select your device, etc.

However, Samsung support here continues to exceed expectations. Thanks (!) and keep up the good work.

(No reply expected.)

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