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clashing anti-virus software

by loctavus / July 15, 2005 6:42 PM PDT

Hi there, I was wondering if you guys could steer me in the right direction on a problem.

I've had this computer totally disconnected from the web for nearly a year, and so instead of paying to have my norton 2001 updated when I reconnected it, I uninstalled that and decided to go for AVG as family have sworn by it ever since they got it.

However, despite being impressed by AVG its been causing some major problems with booting. These have largely been a variety of fatal exception 06 errors and the machine rebooting just before the windows 98 logon appears. Often I have only got it to boot one in every three attempts so far.

I've been browsing around and I do believe the culprit is some reminants of Norton lurking somewhere. I went back and removed live update and other symantec products, but interestingly live update, despite being last to go still believed there was something symantec remaining.

Despite promises of removing registry entries, Symantec's little removal tool did not help either, and I finally braved it to go fishing in the registry myself using regedit.

A quick search with hints from a previous post (by Kittykatty I believe) found references to both Symantec and Norton in the registry.

I'm a bit dubious about nuking registry entries, is this the way forward? Or is there something else I could possibly try?

Anyway, any tips would be much appriciated.

~JJ

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Reply:
by Paul C / July 15, 2005 8:15 PM PDT
A quick search with hints from a previous post (by Kittykatty I believe) found references to both Symantec and Norton in the registry.

I'm a bit dubious about nuking registry entries, is this the way forward? Or is there something else I could possibly try?


Getting rid of those Registry entries referring to both Symantec and Norton (assuming you have no other Symantec siftware loaded) seems to me to be the way to go here.

Warning: Back up your existing Registry first!
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q256419 gives Microsoft's explanation of how to do this; at the very least, copy the system.dat and user.dat files to a CD or another removable medium (a floppy would do).
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And go to Symantec
by El Alquimista / July 16, 2005 5:11 AM PDT
In reply to: Reply:

for specific instructions regarding what registry changes are needed.

http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/f7d6cb402f0b760785256ee600549628

This is the NAV 2002 page, the earliest they still index. But if you go ahead and type uninstall into the search, there are instructions for NAV 2001 as well.

NAV was notorious, especilly in the 2000-2003 years, for being difficult to remove without leaving traces. I think the procedure at the above URL does eliminate all traces.

And do as Paul said; backup your registry first (I generally do this using Export).

Hope this helps

Frank

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Find a
by PudgyOne / July 16, 2005 1:50 PM PDT
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Fixed!
by loctavus / July 16, 2005 11:17 PM PDT

I went through the Symantec step by step for removal manually, as it turns out the registry entry removal was the only thing left over to do, and there was only one entry to remove, turned out to be the symantec entry in LOCAL_MACHINE that was causing all my problems.

Whew, thanks to you all for your help!

=)

~JJ

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(NT) (NT) Glad for the reply
by PudgyOne / July 17, 2005 4:06 AM PDT
In reply to: Fixed!
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