cisvc.exe question.

by bluestar76 Feb 9, 2009 1:48AM PST

I know what the service is and that the standard answer to any question is to disable the service, but I have another question. I have an end user who likes using the Windows Desktop Search program and does not want to have the index service disabled. He was using it for some time but recently upgraded to office 2007. Since he has done this his performance has been an issue. As is common place cisvc.exe is running @ 90% or above. His performance over time seems to have improved but the service is still taking what the normal system Idle process would be running at in task manager.

Is this normal?

By the way dell d630 lattitude, 1.6ghz intel 2gb of memory 80 gb hdd. windows xp sp2 office 2007

Discussion is locked

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The stock latitude 80GB drive was a slow poke.

by r. proffitt Former Forum moderator Feb 9, 2009 2:29AM PST

Any chance of swapping that drive for something current?

A lot of that overhead is the time it takes to read the drive. 80GB isn't that big so the indexing should have been done days ago.

Let's say this is an IDE drive. Try this. Flip the DMA to PIO and back on all the IDE channels -> http://winhlp.com/node/10

POINT! XP does not have any easy method to kick the DMA levels back to the top so why not try it?
Bob

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Not an IDE

by bluestar76 Feb 9, 2009 2:33AM PST

Its a SATA drive. In todays corporate era, replacing something for the sake of replacing it is really not an option. If it was defective I could replace it. The index was done, and then the user upgraded to office 2007. It was bad for one day and now is not nearly as bad as it was.

Is it normal for the cisvc.exe to continue to run at high cpu percentages if it does not really effect the way the system runs?

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Yes.

by r. proffitt Former Forum moderator Feb 9, 2009 2:47AM PST

Microsoft's current releases lean on the CPU, RAM like never before. You'll want a dual core CPU for the new stuff.

TIME IS MONEY.

Most companies learn that fast. We don't have any old slow laptops now.
Bob

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Your right about that

by bluestar76 Feb 9, 2009 4:44AM PST

Time is money, I agree perhaps that it why they dont have this service enabled by default, but this guy is a know enough to be dangerous type of guy.

Perhaps that is why this is even coming into play. I appreciate the advice. You have been very helpful. I may frequent this forum more often.

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I don't have an answer,

by MarkFlax Former Forum moderator Feb 9, 2009 4:37AM PST

but I see what you mean.

With Indexing done, why would simply adding Office 2007 slow down a machines performance that drastically?

I'm no expert but I don't see how the same drive, (assuming it is not on its way out coincidently), should be the culprit when it appeared to be working perfectly just before.

There is a test to this.

Turn the Indexing Service off, and see if the system works faster. If it does, then you have your culprit. The trouble is I am not sure if the Indexing would be lost when you next turn it back on, and it would have to start again.

I just wonder if, with Office 2007, the Indexing Service has had to reconfigure its index for the new software and formats?

Mark

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Dead drive....

by bluestar76 Feb 9, 2009 4:48AM PST

It certainly is a possibility that the drive is failing with the hardware manufacturers cutting corners nowadays. I have seen many hdd's die within first two months of the machine being issued. If that is the case I am less concerned and the problem will present itself. Luckily the laptop data is backed up every day so there should be no serious consequences letting that scenario play out.

cisvc.exe question.

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