Cameras forum

General discussion

CIC920W does't sends emails

by msto1004 / September 5, 2008 7:58 PM PDT

my product is the CIC920W IPcam from
Firmware Version H6500-WX-1.00.13-80124-A8

IP Configuration
IP Address
Subnet Mask
Default Gateway

DNS Configuration
DNS server address:
Primary DNS server 201.701.132.137
Secondary DNS server 201.701.132.138

HTTP port: 20056

DDNS is activ and its connects to a router and portforwarding is activ. i can reach the cam over the internet, everything ok.
i setup the E-Mail Configuration:

Mail Server:
Mail Sender
Mail Receiver
SMTP Authentication YES
User Name:
Password xxxxx

Enable Motion Detection and Send e-mail ON.

username and password are correct im sure.
but it does not sends emails by a Motion Detection.

what i do wrong?
cnet support said you cant use webmail accounts, but what kind
of accounts can i use then? is there someone who do this email notification succuessful.

thank you

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Collapse -
Just so you know.
by R. Proffitt Forum moderator / September 6, 2008 12:44 AM PDT

These Cnet forums are not CNETUSA support forums.

No connection at all.

In closing, no error message so I'd have to guess you set it up wrong.

Collapse -
CIC920W does't sends emails
by msto1004 / September 6, 2008 2:06 AM PDT
In reply to: Just so you know.

"No connection at all" ???

what do u mean? everything works fine.
it only does not sends emails by a Motion Detection

Collapse -
Some think that...
by R. Proffitt Forum moderator / September 6, 2008 2:07 AM PDT

The Cnet forums are for CNETUSA products. They are not.

As to your issue, the product looks defective from your description. Make it a warranty issue.

Collapse -
... what do u want??
by msto1004 / September 6, 2008 2:18 AM PDT
In reply to: Some think that...

not cnet forum, so what... what do u want??
why do u reply this? u do not read this post at all.
look at your answer "no connect at all"

so want do u want? i need someone u can gave me informations
but i do not need answers like that.

thank you

Collapse -
Any error message at all would help.
by R. Proffitt Forum moderator / September 6, 2008 4:52 AM PDT
In reply to: ... what do u want??

You claim it works but then you write it doesn't. Sorry but a few join Cnet and then "demand" support for CNETUSA products. I hope you learn this is not a CNETUSA support forum.

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You are in the wrong place.
by snapshot2 Forum moderator / September 6, 2008 7:11 AM PDT
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