I am not very familiar with computers which is why I asked for help. So i'm not exactly sure what details you would like. I can tell you exactly how everyhting happened, but that's all I know. I apologize for this.
I recently bought a burner and upgraded to high speed internet. Well soon after installing the burner and the access point usb for the wireless internet, I started getting a blue screen that would say that the computer needed to be restarted and that it may have been a recent software or hardware change that caused this. I couldn't click out of the screen, so I had to reboot by pushing the button. When it restarted and got to the login screen a box would pop up saying that Windows had to protect files that may have recently been modified or changed and they had to be backed up. So I thought it was the burner and I uninstalled all the programs and disconnected the burner. The blue screen appeared again, but this time I had a better view and it still said the same thing about a recent software or hardware change or also somethign about memory. So I restarted again and deleted some things and ran a virus scan just to be sure. There were no viruses found. So I decided to run the CHKDSK to check for any errors. The box came up and said that the next time the computer restarted the CHKDSK would happen. I restarted it and let the CHKDSK run, but then it got to the final step where it was finished and would not go any further an dI could not click out of it. I restrtaed the computer and tried again, still the same thing.
Since then I tried using safe mode and safe mode with command prompt and all I get is a black screen with white writing and it freezes with all the drivers listed. I let it sit for a while but nothing happened. I tried safe mode with command pompt and the same exact thign happened. I then hit f8 when the Dell screen came up and I had another black screen with more options. The same safe mode options and last good configuration. I tried last good cinfiguration, which left me with a plain black screen, but nothing happens after that, it just freezes on the black screen. I tried to use restore mode and it went to a black screen with white writing which listed all the drivers again, it didn't freeze but then went to the CHKDSK on a black screen this time instead of a blue screen. When the CHKDSK finished it went to the same frozen blue screen stating that the CHKDSK was finished and the drive is clean. I have no other options. The only other one was debugging mode and I don't know what that is. I tried to use a windows xp home edition cd, but it was a gateway so it wasn't compatible. I can't find my windows xp home edition cd so I may have to borrow one, since I don't think they are selling them anymore but everyone I ask can't find theirs either.
Hopefully this is everything you need and hopefully you can help. Thank you.