But what we used to clean boards was of all things deionised water and lemon juice. Even that is a chemical!
Only Dell can answer what they used.
I recently purchased a new Dell XPS 13 9360 (with 8GB LPDDR3 1866MHz and an Intel(R) Core(TM) i7 Processor). When I opened the computer, there was a strong chemical odor coming from the keyboard. (To clarify, this wasn't a burning smell.) The smell didn't dissipate over time, so I contacted Dell technical support to see if they knew about the issue. The representatives I spoke with couldn't help me, and offered to exchange it for a new one. The replacement laptop, though, has the same problem -- a pungent chemical smell coming from the keyboard.
Does anyone on this forum know what could be causing the smell? Is there any possibility this could be something hazardous?
Thank you for considering my question.