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Cheated, no refund, what happen with the warranty???

Nearly five months and I’ve not receive my refund yet, This is my story.. It’s incredible, I took my new TV to the Samsung authorize repair shop on 11/28/2018, around 12/4/2018 they told me that a ticket with Samsung was created because it was an issue with the screen and Samsung was not replacing the screen, I’ll either get a new TV or a refund. Well, since 12/4/2018 I’m still waiting, nearly 4 and half months later I don’t have a straight answer; incredible that a company as big as this one and with the “reputation” that it has cannot give me a definitive answer. Every time I call or write an email (or use the chat) I get something different. During that time, the original ticket was changed 5 times (I lost the count) in the end, back in February (beginning) I got like 3 calls from Samsung to tell me about the refund, bla,bla,bla, and they said that “a check” will be issued for the amount of the TV; I need to go in to the site and fill in some information, it was a pain because there was an error on the form but the page didn’t show it, so, again, call them, they told me how to submit without the error. Then an email came saying that I need to mail some photos and info, WHAT??? Mail, whatever happen to load documents into the site????? I mailed the info. Then, 3 – 4 days later I got another email saying that they’re waiting for me to load the documents, WHAT??? Are you kidding me? So I load the documents and send them by MAIL as well. The refund was approved in 2/14/2019 (st valentine, but no love there) and the check was “issued” according to them, and the ticket was closed on 2/24/2019. But, I’ve not receive anything yet. On the refund service status page it still says that’s been processing, but if I call the support line they say the check is out. When??? They could not confirm that, so they told me to call another number which doesn’t work from my area. I write emails explaining the situation and asking for another number since that one doesn’t work and all I get back is sorry, we apologize, etc, please call this number, and they give me the same number, WHAT????? Are you kidding? Did you read my email? I wrote a similar review on the SAMSUNG forum and “someone for customer service” wrote me privately and ask for the ticket # and they’re working with that, so, 2 weeks has pass and nothing, no refund, no TV or my money back. The manufacturer warranty and any other policies they might have, BS, that doesn’t work, it’s all fake, in the end you end up giving yourself up and forgot about the item and the money. Guess someone there is playing with customers, and a few refunds they don’t send is some money the save the company, too bad…

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