Computer Help forum

General discussion

charging sys on almost brand new comp

by kstulp99 / May 2, 2011 6:34 AM PDT

Hi, I got an acer aspire 7741z-4433 laptop about 2 months ago. Has windows 7 preloaded. Was on road trip this last weekend and was using laptop in vehicle on battery power. It gave me the warning to switch over to ac power or all would be lost... as I was just playing mahjongg I didnt care and I let it die on me. Ever since then my battery will not charge at all. Mousing over the battery icon on bottom right at says 0% available (plugged in,not charging) If I remove battery with the laptop plugged into ac power it cotinues to run but the icon develops a little "x" on it and indicates battery missing (plugging batt back in makes to go back to previous state). If I pull ac power the laptop dies within 30 seconds.The terminals for charging the batt are clean and show no signs of damage or arcing as is the female part on the battery. Shutting down the comp and plugging it into ac does not force a charge either....any ideas?

Discussion is locked
You are posting a reply to: charging sys on almost brand new comp
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: charging sys on almost brand new comp
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Please Try This...
by Grif Thomas Forum moderator / May 2, 2011 9:31 AM PDT

The "Plugged in, Not Charging" issue is fairly common..

Uninstalling and reinstalling power management software in Windows Vista/Windows 7

In order to correct problems with the battery's power management software, follow the steps below.
1. Access the "Device Manager" .
2. Expand the Batteries category.
3. Under the Batteries category, right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Uninstall.
WARNING: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.
4. On the Device Manager taskbar, click Scan for hardware changes .
Alternately, select Action > Scan for hardware changes .
Windows will scan your computer for hardware that doesn't have drivers installed, and will install the drivers needed to manage your battery's power. Restarting Windows will have the same effect of letting Windows re-recognize the hardware and installing the correct drivers.

If that doesn't fix it, then shut down the computer, unplug all power cords, remove the battery, then depress the power button for 30 seconds. Replace the battery making sure all connections are solid, then plug in the power cord. Hopefully things are good.

Hope this helps.


Collapse -
2nd one worked thank you
by kstulp99 / May 3, 2011 1:47 AM PDT
In reply to: Please Try This...

Thanks for the help!

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?